Personnel Assistant I

Chenega MIOS SBU; Manama; On-site; BHD 13,000 - 20,000; Full time

Job summary

Chenega Military, Intelligence & Operations Support (MIOS) in Manama, Bahrain, is seeking a Personnel Assistant I to support the Navy Personnel Command by verifying eligibility, issuing DoD IDs, and performing DEERS updates. You will interact with customers using professional service skills, verify CAC and USID, and act as Verifying Official on the DEERS/RAPIDS terminals.

The role involves PKI certificate verification, PIN resets, ICA services, and ensuring secure handling of sensitive identity

Qualifications

• Experience in customer service or public-facing roles.
• Ability to verify identities and manage sensitive information.
• Familiarity with DoD ID cards and DEERS is preferred.

Responsibilities

• Interact with customers utilizing effective face-to-face customer service skills.
• Verbally acknowledge customers upon arrival.
• Verify and issue CAC and USID to eligible recipients through DEERS.
• Serve as Verifying Official on DEERS/RAPIDS terminal and ensure input data accuracy.
• Assist customers with questions concerning identification card eligibility and DEERS.
• Answer telephone inquiries.
• Monitor customer wait times via sign-in sheets.
• Return all failed or retrieved CACs to DMDC monthly.
• Ensure all non-DEERS CAC updates are performed accurately.
• Perform customer services, including PIN resets and verifying PKI certificates.
• Provide ICA services to ensure timely distribution and retrieval of identification cards, including updating customer information in DEERS.
• Initiate CAC requests and distribute CACs and PINs IAW the RAPIDS User Guide.
• Verify identification IAW HSPD12 and FIPS201-1.
• Provide ID Card services to personnel assigned to support commands, retirees and dependents, and contractors verified through ICAM.
• Notify security personnel of unauthorized or unsafe acts.

Skills

Customer service

Communication

De-escalation

Time management

Adaptability

Tools

DEERS/RAPIDS

CAC issuance

PKI certificates

Job description

Summary

Personnel Assistant I

Manama, Bahrain

Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer’s core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level!

Chenega Analytic Business Solutions (CABS) provides federal agencies and commercial customers with trusted insights into Records and Information Management, Administrative Solutions, Information Technology, Engineering, and Training. Formed in 2017 to serve federal and commercial customers, CABS is 8(a) certified and has grown quickly into a leader in the federal IT and Training environment.

The Personnel Assistant I shall support the Navy Personnel Command by verifying the identity and eligibility of authorized DoD beneficiaries, issuing DoD Identification Cards, and performing DEERS updates in Manama, Bahrain.

Responsibilities

• Interact with customers utilizing effective face-to-face customer service skills of positive attitudes, adaptability, friendliness, empathy, time management, communication, de-escalation, and composure in stressful situations.
• Verbally acknowledge customers upon arrival.
• Verify and issue Common Access Cards (CAC) and Uniformed Service Identification (USID) to eligible recipients through DEERS.
• Serve as Verifying Official on DEERS/RAPIDS terminal and ensure input data for accuracy and correctness.
• Assist customers with questions concerning identification card eligibility, application requirements, and DEERS.
• Answer telephone inquiries.
• Monitor customer wait times via sign-in sheets.
• Return all failed or retrieved CACs to DMDC monthly.
• Ensure all non-DEERS CAC updates are performed accurately and efficiently.
• Perform customer services, including but not limited to PIN resets and verifying and updating PKI certificates, etc.
• Provide ICA services as necessary to ensure the timely and accurate distribution and retrieval of identification cards, including updating customer information in DEERS.
• Initiate CAC requests and distribute CACs and PINs IAW the RAPIDS User Guide.
• Verify identification IAW Homeland Security Presidential Directive 12 (HSPD12) and Federal Information Processing Standards FIPS201-1.
• Provide ID Card services to all personnel assigned to support customer commands, other military service personnel, retirees and their dependents, and contractors that are verified through the Mission Partner (MP) Identity, Credential and Access Management (ICAM) program.
• Ensure appropriate security personnel are immediately notified of any unauthorized or unsafe acts, regardless of the rank