TRICARE Beneficiary Services Expert (Bahrain)

Leidos; Manama; On-site; BHD 12,000 - 22,000; Full time

Job summary

Leidos in Bahrain is seeking a TRICARE Beneficiary Services Representative (BSR) to support active-duty military families. Requires US citizenship and ability to obtain necessary clearances. The role focuses on benefits processing, PCM updates, education on TRICARE resources, and claims support.

You will conduct client briefings, manage data entry, and escalate complex issues. Strong English communication and MS Office skills are essential for success in a fast-paced environment.

Qualifications

• High School diploma or GED or equivalent experience
• U.S. Citizenship is required
• Eligible to obtain ID card for NSA Bahrain
• Eligible to obtain ADP IT III clearance (Non-Sensitive Position, Tier 1)
• Must meet country-specific requirements

Responsibilities

• Verify Benefits & Enrollment using DOES and MHS Genesis
• Update PCM changes per MTF guidelines
• Educate beneficiaries on TRICARE resources, enrollment and claims
• Provide basic claims status updates and support
• Conduct informational briefings at events
• Record daily activities and OHI data in systems
• Assess issues and escalate as needed
• Comply with HIPAA and protect PHI; complete required trainings
• Collaborate with team and assist with remote support and training

Skills

Fluent English

Microsoft Office

Presentations

Communication

Self-starter

Organization

Attention to detail

Customer service

TRICARE Overseas Program

DEERS

DOES

MHS Genesis

Education

High School diploma or GED

Tools

MS Office

Job description

Leidos in Bahrain is seeking a TRICARE Beneficiary Services Representative (BSR) to support active-duty military families. Requires US citizenship and ability to obtain necessary clearances. The role focuses on benefits processing, PCM updates, education on TRICARE resources, and claims support.

You will conduct client briefings, manage data entry, and escalate complex issues. Strong English communication and MS Office skills are essential for success in a fast-paced environment.