CX Insights Specialist (AI-Powered)

CX Team; Bahrain; On-site; BHD 18,000 - 24,000; Full time

Job summary

The CX Team in Bahrain seeks a curious and analytical CX Insights Specialist (AI-Powered) to turn data into meaningful action for clients. You will leverage AI, conversations, and operational data to uncover trends and opportunities, delivering actionable insights and dashboards.

This full-time role focuses on transforming customer feedback into strategic recommendations, with regular insights reports and close collaboration with CX Operations.

Qualifications

• Strong analytical and problem-solving skills.
• Excellent written and verbal communication in English and Arabic.
• Comfortable working with data and dashboards.
• Experience with spreadsheets and data visualization tools.
• Familiarity with AI tools such as ChatGPT or similar.

Responsibilities

• Analyse customer conversations across chat, email, calls, and social channels.
• Use AI tools to identify trends, sentiment, recurring issues, and improvement opportunities.
• Build and maintain dashboards and reports for internal teams and clients.
• Identify root causes behind customer complaints and operational challenges.
• Translate feedback into clear recommendations and action plans.
• Prepare weekly, monthly, and ad-hoc insights reports.
• Work with CX Operations teams to ensure insights lead to action.
• Experiment with new AI tools and workflows.
• Present findings in a simple, clear, actionable way.

Skills

Analytical thinking

Problem-solving

Communication skills

English proficiency

Arabic proficiency

Data visualization

Dashboarding

Tools

Looker Studio

Power BI

Tableau

ChatGPT

Job description

We're looking for a curious and analytical CX Insights Specialist (AI-Powered) to help our clients better understand their customers and turn data into meaningful action.

About The CX Team

At The CX Team, we're building the customer experience that customers deserve.

We help companies improve their customer support and customer experience by combining the right people, smarter workflows, and a more human way of solving customer problems.

We're a team that believes great customer experience starts with great people. We care deeply about empathy, ownership, curiosity, and continuously improving how companies support their customers.

As we continue to grow, we're looking for a CX Insights Specialist (AI-Powered) to help our clients better understand their customers and turn data into meaningful action.

About the role

We're looking for a curious and analytical CX Insights Specialist (AI-Powered) to join The CX Team full-time.

This isn't a traditional insights role.

You'll use AI, customer conversations, operational data, and modern analytics tools to uncover trends, identify opportunities, and help our clients make better decisions.

You'll spend less time manually creating reports and more time using technology, experimentation, and critical thinking to transform customer feedback into actionable insights.

If you enjoy solving problems, spotting patterns, and telling stories through data, we'd love to hear from you.

What you'll be doing

• Analyse customer conversations across chat, email, calls, and social channels.
• Use AI tools to identify trends, customer sentiment, recurring issues, and improvement opportunities.
• Build and maintain dashboards and reports for internal teams and clients.
• Identify root causes behind customer complaints and operational challenges.
• Translate customer feedback into clear recommendations and action plans.
• Prepare weekly, monthly, and ad-hoc insights reports.
• Work closely with CX Operations teams to ensure insights lead to action.
• Continuously explore and experiment with new AI tools and workflows.
• Present findings in a simple, clear, and actionable way.

What we're looking for

• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills in both English and Arabic.
• Comfortable working with data and dashboards.
• Experience using spreadsheets and data visualisation tools.
• Comfortable using AI tools such as ChatGPT, Claude, Gemini, or similar.
• Ability to simplify complex information and communicate it clearly.
• High attention to detail and strong organisational skills.
• Naturally curious and always asking “why?”
• Previous experience in Customer Experience, Support, Operations, Analytics, or Consulting is a plus.

Nice to have

• Experience with BI tools such as Looker Studio, Power BI, Tableau, or similar.
• Experience analysing support conversations and customer feedback.
• Experience working in startups or high-growth environments.
• Experience automating workflows using AI or no-code tools.

Be part of an early-stage company shaping the future of Customer Experience.

Work directly with founders and high-growth companies.

Experiment with AI and modern technologies every day.

Have a real impact on how companies support their customers.

Help build something meaningful from the ground up.