Client Management Orchestrator: Elevate Service Delivery

Standard Chartered Plc; Manama; On-site; BHD 20,000 - 42,000; Full time

Benefits offered by this job

Competitive salary and benefits

Retirement savings

Medical and life insurance

Annual leave 30 days

Flexible working

Job summary

Standard Chartered plc in Manama seeks an Associate, Client Management (Bahraini National) to orchestrate end-to-end client services, engage clients across journeys, and maintain strong relationship health. You will own processes from onboarding to credit fulfilment, ensuring ready-to-transact outcomes for simple and complex cases.

You will collaborate with RMs, product, operations and other stakeholders to deliver seamless client service, drive improvements, and ensure alignment with business

Qualifications

• Strong ability to positively influence stakeholders across value chain to orchestrate and execute on processes and deliver exceptional client service and experience.
• Ability to positively engage and build rapport with clients.
• Strong writing and presenting skills in English.
• Problem solver; looks for solutions and progress despite blockages.
• Strong drive to deliver and understand client needs.
• Ability to work independently under pressure and meet deadlines.
• Risk & AML certified as stipulated by Bank policy (role based).

Responsibilities

• Perform end-to-end orchestration across all processes and services managed by Client Management (onboarding, credit fulfilment and monitoring, client due diligence, static data maintenance, offboarding and client support) for the portfolio supported.
• Engage clients throughout process, ensuring seamless delivery and client experience.
• Proactively manage the relationship health and day to day maintenance activities of the client accounts and deliver the highest quality client service.
• Own and drive execution of processes, working closely with stakeholders and the value chain to deliver excellent client service, getting clients to the point of ready‑to‑transact as quickly as possible, across both simple and complex cases.
• Adhere to first-time-right principles.
• Provide insights and suggestions to improve processes, identifying opportunities to streamline and automate.
• Demonstrate strong knowledge of client needs for the assigned client portfolio and engage clients effectively.
• Build trust and strong account management support to clients including loan drawdowns, resolving client complaints, issues and escalations.

Skills

Manage Conduct

Manage Risk

Manage People

Operational

Process Management

Data Conversion and Reporting

Business / Product Knowledge

Job description

Standard Chartered plc in Manama seeks an Associate, Client Management (Bahraini National) to orchestrate end-to-end client services, engage clients across journeys, and maintain strong relationship health. You will own processes from onboarding to credit fulfilment, ensuring ready-to-transact outcomes for simple and complex cases.

You will collaborate with RMs, product, operations and other stakeholders to deliver seamless client service, drive improvements, and ensure alignment with business