Associate, Client Management, (Bahraini National)

Maseera; Manama; On-site; BHD 40,000 - 60,000; Full time

Job summary

Maseera in Bahrain seeks a Client Management professional to orchestrate end-to-end processes and services across client journeys, engaging clients to ensure a seamless delivery and strong experience, enabling readiness to transact for both simple and complex cases.

You will own and drive execution with stakeholders, align with business priorities, and continually improve the efficiency and consistency of processes and systems across the client portfolio.

Qualifications

• Client management experience preferred
• Strong relationship-building skills
• Excellent communication and coordination abilities
• Ability to manage multiple client journeys simultaneously
• Proactive problem-solving mindset
• Stakeholder management across value chain
• Process optimization mindset

Responsibilities

• Perform end-to-end orchestration across all processes and services managed by Client Management.
• Engage clients throughout process to ensure seamless delivery and client experience.
• Proactively manage client accounts across journeys to maintain high service and relationship health.
• Own and drive execution of processes, coordinating with stakeholders to enable fast ready-to-transact outcomes for simple and complex cases.
• Support the business on the client portfolio to ensure strong delivery execution.
• Ensure alignment between CIB business and Client Management with regular engagement on priorities and issues.
• Drive continuous improvement of operational efficiency and process consistency across systems.

Job description

Key Responsibilities

• Perform end-to-end orchestration across all processes and services managed by Client Management
• Engage clients throughout process, ensuring seamless delivery and client experience
• Responsible for proactively managing the client account across client journeys to ensure the highest level of client service and relationship health
• Own and drive execution of processes, working closely with stakeholders and the value chain to deliver excellent client service, getting clients to the point of ready-to-transact as quickly as possible, across both simple and complex cases.
• Supports the Business on the client portfolio to ensure strong client delivery execution
• Ensure alignment between CIB business and Client Management with regular engagement regarding business priorities, issues, and address any gaps
• Drive continuous improvement of the operational efficiency and effectiveness of processes to increase the consistency of systems and processes