Application Support Engineer — Finance & CRM

Procco Services WLL; Capital Governorate; Presencial; BHD 7000 - 10.000; Jornada completa

Descripción de la vacante

Procco Services WLL is seeking an Application Support Specialist to join our IT team in Bahrain. The role focuses on supporting business applications to ensure high availability, performance, and fit-for-purpose functionality.

The successful candidate will provide technical support, troubleshoot and diagnose incidents and bugs, manage knowledge artifacts, and collaborate with development and business teams to drive continuous improvement.

Formación

• Bachelor's degree in computer science, information technology, engineering or related field.
• Experience supporting CRM and financial systems is strongly preferred.
• ITIL Foundation or related certifications are a plus.
• Experience with .NET development and SQL databases is essential.

Responsabilidades

• Handle all levels of support requests through the Service Desk ticketing system.
• Diagnose and resolve application-related problems and incidents promptly.
• Research, reproduce and report software bugs; collaborate with development for fixes.
• Provide feedback on longer-term application requirements and technical debt.
• Help set standards for testing, documentation, release and rollout processes.
• Identify runbooks and tasks to automate to reduce MTTR.
• Coordinate with internal departments to train users on features.
• Maintain the knowledge base and runbooks for current use.
• Basic scripting or automation experience to support runbooks.

Conocimientos

.NET development

SQL and Oracle

JIRA/ServiceNow

Windows Server

Monitoring tools

Automation scripting

CRM/financial systems understanding

Educación

Bachelor's degree in Computer Science / IT / Engineering

ITIL Foundation or related certifications

Herramientas

JIRA

ServiceNow

SQL Server

Oracle

PowerShell

Python

Descripción del empleo

Procco Services WLL is seeking an Application Support Specialist to join our IT team in Bahrain. The role focuses on supporting business applications to ensure high availability, performance, and fit-for-purpose functionality.

The successful candidate will provide technical support, troubleshoot and diagnose incidents and bugs, manage knowledge artifacts, and collaborate with development and business teams to drive continuous improvement.