Apple Service Technician

Sharaf DG; Bahrain; On-site; BHD 7,000 - 11,000; Full time

Job summary

Sharaf DG in Bahrain is seeking a skilled Apple service technician to repair iPhones, MacBooks, iMacs, Watches, and related accessories. You will work in a fast-paced service center, ensuring quality repairs and strong customer interactions.

The role requires 3–4 years of experience with Apple products, a Diploma/ITI in Electronics, and ACIT or ACMT certifications. You will meet daily productivity targets and maintain brand systems while delivering high customer satisfaction.

Qualifications

• 3–4 years' experience repairing Apple devices
• Diploma/ITI in Electronics required
• ACIT or ACMT certification preferred

Responsibilities

• Repair iPhone, MacBook, iMac, Apple Watch, and accessories
• Meet daily productivity targets and KPIs
• Assist customers with technical queries at service centers
• Update brand systems and maintain high NPS

Skills

Interpersonal skills

Customer focus

Desire to learn

Detail orientation

Reliability

Education

Diploma/ ITI in Electronics

ACIT

ACMT

Job description

Job Summary & Purpose

Responsible for repairs of iPhones, Macbook , iMac, Watch and other Apple accessories

Job Summary & Purpose

Responsible for repairs of iPhones, Macbook , iMac, Watch and other Apple accessories

Key Performance Areas (KPAs) & Principal Accountabilities

• Responsible for repairing In Warranty and Out Warranty
• Should achieve the daily productivity targets
• Should deliver as per KPI of Apple requirement
• Should handle customers who walk into the service centers with technical queries.
• Update brand systems daily.
• Maintain NPS of service center with good quality work and customer interaction.

Qualitative Requirements

• Experience (Yrs& Field) : 3-4 years’ experience managing repairs of all Apple products
• Educational Qualification : Diploma/ ITI in Electronics
• Professional Certifications : ACIT and ACMT certifications from Apple

Skills & Abilities

• Interpersonal skills: Actively listens and speaks effectively and respectfully to others.
• Customer focus: Keeps the customer all the time while making decisions.
• Desire to learn: Seeks to acquire new knowledge to improve and develop
• Detail orientation: Completes tasks accurately with eye towards quality, process and procedures.
• Reliability: Completes tasks and achieves results with minimum oversight