Call Center Executive

Sharaf DG; Bahrain; Presencial; BHD 6000 - 12.000; Jornada completa

Descripción de la vacante

Sharaf DG in Bahrain is seeking an energetic sales professional to generate revenue through inbound and outbound calls, converting inquiries into sales and promoting products and offers. You will achieve targets through effective customer engagement, upselling, cross-selling, and diligent follow-ups, while maintaining product knowledge and adhering to company sales processes.

Experience in call center or customer service roles is preferred, with a diploma qualification.

Formación

• Experience in Call Centre Experience/Customer Care/Front Desk.
• Diploma is essential, graduate preferred.
• Hospitality/IT Diploma preferable

Responsabilidades

• Achieve assigned sales targets through inbound inquiries and outbound calls.
• Convert leads and customer inquiries into confirmed sales.
• Contact prospective and existing customers to promote products, offers, and services.
• Follow up on leads, quotations, and pending inquiries to close sales.
• Recommend complementary products, accessories, warranties, and value-added services.
• Promote special offers, product bundles, and new launches to increase sales.
• Build customer relationships to encourage repeat purchases and loyalty.
• Coordinate with store and operational teams regarding product availability, orders, and deliveries.
• Ensure timely follow-up until sales are successfully completed.
• Maintain records of customer interactions, leads, follow-ups, and sales conversions.
• Submit sales reports and monitor performance against assigned targets.
• Address customer concerns professionally and coordinate complaint resolution.
• Maintain product knowledge and adhere to company sales processes and customer service standards.

Conocimientos

Communication skills

Team player

Problem solving

Customer focus

Computer proficiency

Educación

Diploma

Graduate

Descripción del empleo

Job Summary & Purpose

Responsible for generating sales through inbound and outbound calls, converting customer inquiries into sales, promoting products and offers, and achieving assigned sales targets through effective customer engagement, upselling, cross-selling, and lead follow-up.

Key Performance Areas (KPAs) & Principal Accountabilities

• Achieve assigned sales targets through inbound inquiries and outbound calls.
• Convert leads and customer inquiries into confirmed sales.
• Contact prospective and existing customers to promote products, offers, and services.
• Follow up on leads, quotations, and pending inquiries to close sales.
• Recommend complementary products, accessories, warranties, and value-added services.
• Promote special offers, product bundles, and new launches to increase sales.
• Build customer relationships to encourage repeat purchases and loyalty.
• Coordinate with store and operational teams regarding product availability, orders, and deliveries.
• Ensure timely follow-up until sales are successfully completed.
• Maintain records of customer interactions, leads, follow-ups, and sales conversions.
• Submit sales reports and monitor performance against assigned targets.
• Address customer concerns professionally and coordinate complaint resolution.
• Maintain product knowledge and adhere to company sales processes and customer service standards.

Qualitative Requirements

• Experience (Yrs & Field) - Minimum 2 years’ experience in Call Centre Experience/Customer Care/Front Desk
• Educational Qualification - Diploma (essential), Graduate (preferred)
• Professional Certifications - Hospitality/IT Diploma preferable

Skills & Abilities

• Excellent verbal and written communication skills
• Strong team player
• Problem solver
• Strong customer focus
• Computer proficiency