Workforce Manager

AXA Group; Brussel; Sur place; EUR 65 000 - 90 000; Plein temps

Résumé du poste

AXA Partners is hiring a Workforce Manager to develop staffing plans, analyze data, and optimize schedules in a 24/7 environment. You will translate operational goals into staffing strategies, support transformation initiatives, and ensure smooth workforce execution on the floor.

The role requires strong analytics, experience with WFM tools, and project management capabilities to drive continuous improvement and collaboration across teams.

Qualifications

• Strong analytical skills with the ability to translate data into practical staffing plans.
• Experience with workforce management tools and scheduling systems.
• Proven ability to create and manage schedules in a 24/7 environment.
• Project management skills to support transformation initiatives and new projects.

Responsabilités

• Develop workforce scenarios and staffing plans aligned to KPIs.
• Create, adjust and communicate staff schedules in a 24/7 setting, accounting for leaves and absences.
• Support transformation projects and AI initiatives on the operational floor.
• Ensure alignment between planning and real-world operations and identify bottlenecks.

Connaissances

Data analysis

WFM systems

Scheduling

Project management

Operational insight

Communication

Flexibility

Formation

Bachelor’s or Master’s degree in HR/Business Administration/Supply Chain Management

Outils

WFO/WFM systems

Description du poste

The Workforce Manager is responsible for developing, managing, and optimizing staffing plans within the organization (Motor & Home). This role combines analytical skills with operational insight and project management capabilities, focusing on supporting an efficient and flexible workforce, including the implementation of transformation initiatives and new projects.

What you’ll be doing:

1. Data Analysis and Planning Development:

Develop various workforce scenarios, including multi-skilling and organization of front/back-office functions.

Translate operational goals and KPIs into effective staffing plans based on data and figures.

Analyze trends and data to continuously improve planning accuracy and anticipate future needs.

2. Operational Management of Schedules:

Create, manage, and adjust staff schedules within a 24/7 environment, considering leave, sickness, and other absences.

Communicate schedules to relevant teams and ensure timely alignment.

Responsible for leave management and other personnel administration related to planning.

3. Project Support and Transformation:

Contribute to the implementation of transformation projects, such as establishing new workforce models and organizational structures.

Long-term, support the implementation of AI projects and other innovating initiatives on the operational floor.

4. Operational Insight and Collaboration:

Ensure good operational alignment between planning and actual on-the-ground realities.

Identify bottlenecks and propose improvements.

What you’ll bring:

• Strong analytical skills: Experience in interpreting data and figures, translating them into practical schedules.
• Experience with workforce management tools: Preferably with WFO/WFM systems.
• Experience with complex scheduling: Proven track record in creating and managing schedules in a 24/7 environment.
• Operational understanding: Insight into operational processes and dynamics on the floor.
• Project management skills: Ability to support and guide transition and implementation projects.
• Excellent communication skills: Capable of clearly explaining plans and changes, and gaining buy-in.
• Flexible and proactive: Adaptability to change priorities and initiative-taking for continuous improvement.

Preferred Experience and Education:

• Bachelor’s or Master’s degree in HR, Business Administration, Supply Chain Management, or a related field.
• Experience with workforce planning in an operational 24/7 environment is a plus.
• Experience with data analysis and planning tools is must.

What we offer:

At AXA Partners, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that.

We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, please send an email to AXA Partners Global HR Response - [e-mail]

Who we are:

We’re AXA Partners, experts at designing and delivering assistance solutions and specialised insurance, credit, and lifestyle protection – with and for our partners worldwide. What sets us apart? The expertise and passion of our 8,500+ people, and a strong network of over 55,000 professionals all over the world. Powered by them and our sector-leading technology, we continuously evolve, adapt and thrive – offering solutions and services that make sure we’re always at people’s side, no matter what. Helping others is our passion. Combining the best digital technology with our warm, human touch, we’re always looking at new ways to offer seamless and reassuring experiences when it really matters.

Join a company that helps protect the forests! At AXA Partners, we plant a tree for every new recruit (with a permanent contract)