Digital Workplace Technical Lead

AXA Group; Brussel Hoofdstad; À distance; EUR 80 000 - 100 000; Plein temps

Avantages offerts par ce poste

Discretionary personal and collective bonuses

Meal and eco vouchers

Full reimbursement of public transport

Cafeteria plan

Flexible schedule of 35 hours per week

36 days of leave per year

Sports classes and wellness programs

Résumé du poste

AXA Group is seeking a Digital Workplace Technical Lead in Brussels to guide the evolution of our workplace services. You will enhance the reliability and employee experience of digital solutions while implementing automation and AI-driven processes.

The ideal candidate boasts significant experience in IT services, particularly in digital workplace environments, and possesses strong technical knowledge in management solutions. This role emphasizes collaboration and technical leadership to align services with business needs.

Qualifications

• Master’s degree or equivalent professional experience.
• 10 years in IT services, focusing on digital workplace environments.
• Strong knowledge of virtual workplace concepts.

Responsabilités

• Guide evolution of workplace services with technical leadership.
• Evaluate new technologies and contribute to digital workplace roadmap.
• Drive the use of automation and AI for proactive support.

Connaissances

Digital workplace architecture

Endpoint and device management

Cloud and Microsoft 365 integration

Security and compliance

Incident and problem management

ServiceNow and ITSM workflows

Network and infrastructure

DevOps and continuous improvement

Formation

Master’s degree in computer science or IT

Outils

ServiceNow

Microsoft Intune

Citrix Cloud

Nexthink

Azure AD

Description du poste

Digital Workplace Technical Lead

At AXA Belgium, Digital Workplace Services deliver and evolve the digital workplace solutions that enable employees to work, collaborate, and receive support securely and efficiently. The scope includes physical and virtual workstations, software packaging and licensing, Microsoft 365 collaboration services, telephony, secure data exchange, and Service Desk operations.

Role Purpose

The Digital Workplace Technical Lead will guide the evolution of AXA Belgium’s workplace services by combining technical leadership, service excellence, automation, and innovation. The role is responsible for improving the reliability, security, and employee experience of digital workplace solutions while helping the team adopt more proactive, data‑driven, and AI‑enabled ways of working.

Key Responsibilities

• Technical leadership: Act as a technical reference point for complex issues, solution design, troubleshooting, and team mentoring.
• Roadmap and innovation: Contribute to the digital workplace roadmap by evaluating new technologies, market trends, and best practices.
• Automation and AI: Drive the use of automation, AI, scripting, and workflow tools to reduce manual effort, improve consistency, and enable proactive support.
• Service quality and employee experience: Improve the quality, reliability, and user experience of Workplace services through clear KPIs, feedback, and continuous improvement.
• Workplace service improvement: Identify recurring incidents and structural issues, lead root cause analysis, and implement sustainable solutions.
• Endpoint and cloud management: Support secure and scalable endpoint management using tools such as Microsoft Intune, Citrix Cloud, Nexthink and related cloud services.
• Data-driven operations: Use reporting, analytics, and predictive insights to improve service performance, identify risks, and enhance employee experience.
• Security and compliance: Work with Security, Architecture, and Data teams to ensure workplace solutions comply with security, privacy, GDPR, and internal standards.

Stakeholder collaboration

Partner with IT, business teams, Security, Architecture, Data, and external providers to align workplace services with business needs, technical standards, and strategic priorities.

Technical Skills

• Digital workplace architecture: Proven experience designing and implementing scalable, secure digital workplace architecture across cloud platforms, virtualization, endpoint management, and collaboration tools.
• Endpoint and device management: Hands‑on experience with enterprise endpoint management solutions such as Microsoft Intune, Citrix Cloud, Nexthink, and related cloud integrations.
• Cloud and Microsoft 365 integration: Strong understanding of Azure AD, Microsoft 365 Security & Compliance, hybrid environment management, and modern workplace cloud services.
• Security and compliance: Strong knowledge of IAM, Zero Trust, MFA, endpoint security, GDPR, ISO 27001, and secure workplace operating models.
• Incident and problem management: Expertise in root cause analysis, recurring issue resolution, and cross-team collaboration to address systemic problems.
• ServiceNow and ITSM workflows: Strong experience with ServiceNow ITSM processes, workflow optimization, automation, incident and request management, and service performance improvement.
• Network and infrastructure: Good understanding of hybrid network architectures, VPN, SD‑WAN, Wi‑Fi security, remote connectivity, and infrastructure dependencies supporting workplace services.
• DevOps and continuous improvement: Practical knowledge of DevOps principles, CI/CD practices, iterative delivery, automation pipelines, and service quality improvement.

Data and Analytics

Ability to use reporting, analytics, predictive insights, and AI-supported analysis to improve workplace operations and proactively detect issues.

Profile and Key Behaviors

• Brings strong digital workplace expertise and a pragmatic approach to service delivery.
• Acts as a technical leader and mentor, fostering collaboration, empowerment, and continuous learning within the team.
• Comfortable taking ownership, making decisions, and driving change in a complex IT environment.
• Analytical problem‑solver, able to address complex challenges while balancing service quality, security, compliance, and risk.
• Communicates clearly and translates complex technical concepts into practical messages for both technical and non‑technical stakeholders.
• Applies Agile principles in a practical way to improve delivery, responsiveness, collaboration, and value.

Qualifications

• Master’s degree in computer science, IT or a related field, or equivalent professional experience.
• Minimum of 10 years of experience in IT services, with a strong focus on digital workplace environments, automation, and service delivery.
• Strong technical knowledge of virtual workplace concepts and engineering, including virtualization, cloud technologies, and security.
• Proven expertise with ServiceNow ITSM, enterprise collaboration tools, endpoint management, and cloud platforms.
• Strong understanding of Microsoft 365, Microsoft Intune, Azure AD, and modern workplace security practices.
• Excellent communication skills in English; knowledge of French or Dutch is an asset.

Equal Employment Opportunity

AXA aims to be a reflection of the diverse society in which we live and has therefore been pursuing a policy of active diversity, non‑discrimination, and equal opportunities for many years. In this context, we guarantee equal treatment and access to recruitment, regardless of age, origin, cultural background, disability, gender, sexual orientation, or other characteristics.

Benefits

An attractive salary, supplemented with discretionary personal and collective bonuses and of course, meal and eco vouchers, the full reimbursement of public transport, and a cafeteria plan.

From group to hospitalization insurance and ambulatory care (family members can also join at an advantageous rate) and with up to 30% discount on all additional insurance products.

A flexible schedule of 35 hours per week, 36 days of leave per year to recharge, as well as the option to work partially from home.

You will benefit from sports classes at work, employee wellness programs and trainings, to keep you in great shape, both physically and mentally.