VIP Vibes Only - Relocate to Greece - Dutch Customer Expert for Mercedes

Next Job Abroad; Antwerpen; Sur place; EUR 24 000 - 32 000; Plein temps

Avantages offerts par ce poste

Mediterranean lifestyle

Relocation package

Team vibe & goodies

Career growth with Copilot AI tools

Résumé du poste

Mercedes-Benz in sunny Greece is seeking enthusiastic, Dutch-speaking customer experience agents to join our frontline team.

You’ll help drivers stay connected, safe and moving by guiding them through the Mercedes me app, digital features, and 24/7 roadside support. The role includes training with full paid relocation support and an international, vibrant team.

Start by mastering two core skills and grow to a 3-skill legend across ECM, RSA, and CS domains.

Qualifications

• Dutch (C1) language proficiency and solid operational English (B2).
• Proactive, patient and able to de-escalate high-stress situations.
• Typing speed around 25+ wpm with good accuracy.
• No prior experience? Full paid training provided.

Responsabilités

• Assist drivers with mobile setup and Mercedes me features; troubleshoot connectivity and app usage.
• Provide 24/7 roadside support coordination and premium customer service.
• Manage high-quality interactions to ensure VIP-like service for Mercedes-Benz drivers.

Connaissances

Dutch (C1)

English (B2)

iOS

Android

Customer service

Outils

iOS

Android

Description du poste

There are regular career moves... and then there are life-changing upgrades.

Imagine shutting down your laptop for the day and walking straight to the beach instead of rushing through dark, rainy commutes. Imagine starting your mornings with a freddo espresso under the Mediterranean sun, surrounded by palm trees, crystal-clear water, and an international crew of awesome colleagues.

We are looking for enthusiastic, tech-savvy Dutch speakers to join the elite frontline customer experience team for Mercedes-Benz in sunny Greece!

What You'll Actually Be Doing

You won't just be answering calls—you'll be the tech-savvy hero behind one of the world's most iconic luxury automotive brands. Everyday brings a new puzzle, helping high-profile drivers stay connected, safe, and moving smoothly.

Your Daily Jam

• Connected Mobility & Smart Tech (CMS): Help drivers sync their smartphones to their Mercedes-Benz, navigate the Mercedes me app, toggle digital features, set up live traffic, and unleash the full power of their car's digital ecosystem.
• Roadside Rescue & Lifesavers (RSA): Be the ultimate knight in shining armor! When a driver hits a bump in the road or breaks down, you'll step in with fast, empathetic, 24/7 support—coordinating breakdown assistance or towing to get them back on track safely.
• VIP Customer Service (CS): Handle premium inquiries like booking dealer appointments, answering warranty questions, assisting with workshop complaints, and making sure every customer feels like a VIP.

(Don't stress—you'll start by mastering 2 key skills during training, and we'll gradually upskill you to become a full 3-skill legend!)

Requirements

Who You Are

• Language Powerhouse: You speak fluent Dutch (C1)—with a special shoutout if you're from the Benelux region/Brussels!—plus solid operational English (B2).
• Tech-Savvy & Mobile-Adept: You know your way around iOS and Android like the back of your hand, can effortlessly explain how to set up a mobile hotspot, and navigate basic software like a pro.
• Problem Solver & People Person: You're patient, positive, and know how to de-escalate high-stress situations (like helping a stressed driver stranded on the road).
• Fast Fingers: Typing speed around 25+ wpm with solid accuracy.
• No previous experience? No problem! Full paid, world-class training is provided to get you up to speed.

Benefits

Why You'll Love Living & Working Here

• The Ultimate Mediterranean Lifestyle: Work hard, play harder! Swap grey weather for 300+ days of Greek sunshine, stunning coastlines, vibrant nightlife, and mouthwatering food.
• Smooth Relocation Package: We take the stress out of moving abroad! From flight assistance to accommodation support, we'll guide you every step of the way so you can pack your bags hassle‑free.
• Epic Team Vibe & Free Goodies: Look forward to frequent team activities (during and after work), a super friendly international atmosphere.
• Real Career Growth: Gain hands‑on experience with cutting‑edge tools (including Microsoft 365 Copilot AI and advanced customer tech), boost your CV with a global top‑tier brand, and unlock long‑term career progression!

The Details

• Location: Greece (Athens)
• Hours: 24/7 rotational roster with seasonal peak vibes
• Start Date: Next training cohorts starting soon!