User Engagement Consultant

OMP Belgium; Gent; Sur place; EUR 45 000 - 65 000; Plein temps

Résumé du poste

OMP Belgium is seeking a dedicated user engagement consultant to coach our customers’ key users and planners in using the OMP planning solution effectively. You will guide them through the fundamentals of supply chain planning and serve as the primary contact for tool-related questions.

Your role includes preparing validation workshops, aligning planning actions with KPIs, refining planning activities within constraints, and documenting the planning cycle.

Responsabilités

• Coaches and guides our customers’ key users and planners to ensure the optimal use of the OMP planning solution.
• Trains users on the fundamentals of supply chain planning to maximize system adoption.
• Acts as the first point of contact for key users, planners, and subject matter experts for tool-related questions.

Description du poste

As a user engagement consultant, you coach and guide our customers’ key users and planners to ensure the optimal use of the OMP planning solution. Your training helps them understand the fundamentals of supply chain planning. You also act as the first point of contact for key users, planners, and subject matter experts for tool-related questions.

You are responsible for:

• Supporting key users and subject matter experts during functionality validation by preparing validation workshops and guiding the validation of all possible business scenario variants.
• Ensuring planning actions support the business objectives and KPIs defined in the design phase.
• Guiding the business process owner to refine planning activities into planning actions within all relevant constraints.
• Sharing best practices and useful tips and tricks for maximum planner satisfaction.
• Documenting the planning cycle into flow charts and clear instruction.
• Guiding customers to effectively improve the quality of the master data needed by our planning software.
• Developing a full-scale training plan for the different roles in the future planning cycle.