User Engagement Consultant

OMP Belgium; Antwerpen; Sur place; EUR 42 000 - 62 000; Plein temps

Résumé du poste

OMP Belgium is seeking a user engagement consultant to coach and guide our customers’ key users and planners in maximizing the value of the OMP planning solution. You will train, validate scenarios, and help refine planning actions to meet business KPIs, while documenting processes and sharing best practices.

You will also lead workshops, assist with master data quality improvements, and develop comprehensive training plans for future roles in the planning cycle.

Qualifications

• Coaching customers’ key users and planners to maximize utilization of the OMP planning solution.
• Experience delivering training sessions and facilitating user learning.
• Ability to document processes and create clear guidelines for end users.

Responsabilités

• Coach customers’ key users and planners to ensure optimal use of the OMP planning solution.
• Prepare validation workshops and guide the validation of all possible business scenario variants.
• Ensure planning actions support the business objectives and KPIs defined in the design phase.
• Guide the business process owner to refine planning activities into planning actions within all relevant constraints.
• Share best practices and useful tips for maximum planner satisfaction.
• Document the planning cycle into flow charts and clear instruction.
• Guide customers to improve the master data quality needed by the planning software.
• Develop a full-scale training plan for the different future planning cycle roles.

Connaissances

Coaching

Training delivery

Documentation

Workshops facilitation

Process improvement

Master data quality

KPIs alignment

Description du poste

As a user engagement consultant, you coach and guide our customers’ key users and planners to ensure the optimal use of the OMP planning solution. Your training helps them understand the fundamentals of supply chain planning. You also act as the first point of contact for key users, planners, and subject matter experts for tool-related questions.

You are responsible for:

• Supporting key users and subject matter experts during functionality validation by preparing validation workshops and guiding the validation of all possible business scenario variants.
• Ensuring planning actions support the business objectives and KPIs defined in the design phase.
• Guiding the business process owner to refine planning activities into planning actions within all relevant constraints.
• Sharing best practices and useful tips and tricks for maximum planner satisfaction.
• Documenting the planning cycle into flow charts and clear instruction.
• Guiding customers to effectively improve the quality of the master data needed by our planning software.
• Developing a full-scale training plan for the different roles in the future planning cycle.