Training manager

Ask Athena; Oost-Vlaanderen; Sur place; EUR 60 000 - 90 000; Plein temps

Avantages offerts par ce poste

Competitive compensation package

Excellent pension scheme

Group insurance

Lunch and Eco vouchers

Extra holidays

Global brand environment

Room to grow

Résumé du poste

Samsonite Europe NV in Oudenaarde, Belgium, is seeking a dynamic Training Manager Europe to elevate our retail teams across stores. You will design and deliver engaging training that strengthens product knowledge, selling ceremony, and clienteling while traveling across Europe (+40%).

You will coach in the field, partner with Retail Managers, and collaborate with the Quest Lead to enhance online training. The role requires creative training design, strong communication, and the ability to drive

Qualifications

• Experience delivering European-wide training for premium/luxury brands.
• Strong coaching and field-visit skills.
• Proven ability to create engaging training content.

Responsabilités

• Deliver European training sessions online and in-store across markets.
• Coach in stores, assess needs, and motivate teams.
• Collaborate with Retail Managers to address skill gaps.
• Support evolution of online training platform with new content.
• Champion CRM excellence and clienteling.
• Own training projects from ideation to delivery.
• Measure impact by tracking KPI outcomes.
• Work cross-functionally to create impactful training content.

Connaissances

Retail trainer

Field coaching

English fluency

Travel readiness

CRM & clienteling

Content design

Outils

PowerPoint

Excel

Articulate/Synthesia

Description du poste

Location: Oudenaarde, Belgium with +40% of travel

Samsonite Europe NV is looking for a dynamic and creative Training Manager Europe to elevate the performance of our retail teams across all European stores. You will bring fresh ideas, create engaging content, and deliver impactful training that strengthens product knowledge, selling excellence, and clienteling skills.

Your mission

• Deliver European training - Facilitate engaging online and in store sessions on brand culture, product knowledge, selling ceremony, and customer experience.
• Coach in the field - Visit stores, assess needs, motivate teams, and provide on the spot coaching that drives immediate impact.
• Partner with Retail Managers - Evaluate training levels, identify skill gaps, and align on priorities for each market.
• Collaborate with our Quest Lead - Support the evolution of our online training platform with creative ideas, new content proposals, and the ability to create online training bites.
• Champion CRM excellence - Master our CRM tool, track performance, and build a network of clienteling champions across countries.
• Independent project ownership - Start a training project from scratch, structure it clearly, and drive it forward independently while bringing both creativity and strong organizational skills.
• Measure and sustain impact - Track training effectiveness, follow up consistently, ensure learnings stick, and closely monitor business KPI performance to connect training outcomes with commercial results.
• Work cross functionally - Partner with other departments to co create new, interactive, and impactful training content.

What you bring

• 3-5 years of experience as a retail trainer, ideally in a premium or luxury environment.
• Experience with onboarding, online learning platforms and field coaching.
• Strong communication, presentation, and coaching skills.
• Ability to influence, motivate, and lead by example.
• Creative mindset with the confidence to propose new ideas and formats.
• Strong analytical and follow up skills.
• Fluent English; additional languages are a plus.
• Excellent PowerPoint and Excel skills and ideally experience with tools used to create online training bites (such as Synthesia or Articulate)
• Passion for travel - You enjoy being on the road, feel energized by store visits, and embrace the flexibility required for a role with frequent European travel. (Travel: +40%)
• Inspiring communication - You connect easily with people at all levels.
• Leadership by influence - You guide, mentor, and elevate others.
• Creative training design - You turn learning into memorable experiences.
• Customer-centric mindset - You know what great service looks like and how to teach it.
• Organized and agile - You manage multiple priorities across countries with ease.

Your strengths

• Inspiring communication - You connect easily with people at all levels.
• Leadership by influence - You guide, mentor, and elevate others.
• Creative training design - You turn learning into memorable experiences.
• Customer-centric mindset - You know what great service looks like and how to teach it.
• Organized and agile - You manage multiple priorities across countries with ease.

What we offer

Joining Samsonite means joining a global leader with a strong heritage - and a team that believes in growth, passion, and people. We offer an attractive and competitive package, including:

• A strong compensation package - competitive salary aligned with your experience.
• Excellent pension scheme - supporting your long-term financial wellbeing.
• Group insurance - comprehensive coverage for peace of mind.
• Lunch and Eco vouchers - daily convenience and added value.
• Extra holidays - because balance matters.
• A global brand environment - work with passionate colleagues across Europe.
• Room to grow - develop your skills, bring your ideas, and shape the future of retail training at Samsonite.

Ready to Travel With Us?

Travel is one of life’s greatest experiences - and at Samsonite, it’s part of who we are. If you’re ready to grow, inspire, and make an impact across Europe, we’d love to meet you.