The next Customer Success Manager

Endare; Belgique; Sur place; EUR 60 000 - 75 000; Plein temps

Avantages offerts par ce poste

Competitive salary package including a company car

MacBook and additional legal benefits

Personal training budget

Flexible working hours

Résumé du poste

Endare in Belgium is seeking a Customer Success Manager to build strong relationships with clients while ensuring the successful delivery of digital projects. The role requires at least 2-3 years of experience in Customer Success or Project Management, with a strong focus on digital projects and software solutions.

As a manager, you'll collaborate closely with developers and stakeholders, align expectations, and coordinate project progress. Endare offers a hybrid working environment and a competitive salary package, including a company car and additional benefits.

Qualifications

• At least 2-3 years of experience in a Customer Success or similar client-facing role.
• Experience with digital projects and software development.
• Strong organizational skills with the ability to manage multiple projects simultaneously.

Responsabilités

• Manage relationships with existing clients.
• Coordinate digital projects, monitoring scope, planning, budget, and quality.
• Ensure successful delivery of client projects.

Connaissances

Customer Success Management

Project Management

Digital Projects

SaaS Solutions

Fluent in Dutch

Fluent in English

Communication between business and technical teams

Description du poste

Helping organizations grow with digital solutions that truly make a difference

At Endare, we don’t build standard software products. We develop tailor‑made digital solutions for our clients, aligned with their unique challenges, processes, and ambitions.

From customer portals and mobile applications to internal business software and AI‑driven applications: we help organizations across various sectors realize their digital strategy. We combine technical expertise with a pragmatic, no‑nonsense approach.

To support our continued growth, we are looking for a Customer Success Manager who can build strong client relationships while ensuring the successful delivery of digital projects.

Your role

As a Customer Success Manager, you are the main point of contact for a portfolio of Endare clients. You build long‑term relationships, understand their organization, and proactively think along about how technology can support their objectives.

You guide projects from idea to delivery and ensure that clients, stakeholders, and project teams remain aligned at all times. In doing so, you work closely with our developers, UX/UI designer, and business analyst.

You combine a customer‑focused mindset with strong organizational skills and feel comfortable acting as the bridge between business and technology.

What you will do

• Manage and strengthen relationships with a portfolio of existing clients
• Gain a deep understanding of your clients’ businesses, challenges, objectives, and digital strategy
• Coordinate digital projects and monitor scope, planning, budget and quality
• Align expectations between clients and internal project teams
• Organize and facilitate meetings, workshops, demos and follow‑ups
• Closely track project progress and adjust where necessary
• Identify opportunities for new projects or expansions within existing clients
• Collaborate with sales to further develop opportunities when they arise
• Ensure clients feel heard and that projects are successfully delivered

Who we're looking for

• At least 2–3 years of experience in a Customer Success, Project Management, or similar client‑facing role
• Experience with digital projects, software development or SaaS solutions
• Comfortable communicating with both business stakeholders and technical profiles
• Understanding of how software projects are built, and ability to communicate smoothly with developers and analysts
• Strong organizational skills and ability to manage multiple projects simultaneously
• Communicative, proactive and accountable
• Able to build trust easily with clients
• Structured working style and able to maintain overview across parallel projects
• Fluent in Dutch and English (written and spoken). Knowledge of French is a plus.

Why Endare?

At Endare, you will join a team of around 25 colleagues working together on challenging digital solutions for both large and smaller organizations.

What you can expect from us:

• A varied role with a lot of autonomy and responsibility
• The opportunity to work on innovative digital and AI‑driven projects
• A young, dynamic and approachable team
• An open culture where initiative and ownership are valued
• Direct impact on clients, projects and Endare’s growth
• A hybrid working environment with 2–3 days per week in the office
• Modern offices at the Planet Group Arena in Ghent
• A competitive salary package including a company car
• MacBook, additional legal benefits, and a personal training budget
• Flexible working hours and focus on work‑life balance

Ready to make an impact?

Do you want to help organizations grow with smart digital solutions while building sustainable client relationships? Then we would love to meet you!