Technical Support Team Lead - Remote & Growth-Driven

Halma p.l.c; Luik; Hybride; EUR 70 000 - 90 000; Plein temps

Avantages offerts par ce poste

Company car

Meal vouchers

Flexible working hours

20 legal holidays + 5 additional days

Résumé du poste

Halma p.l.c. seeks a Technical Support Team Lead in Liège, Belgium, to manage a team ensuring high-quality customer support for pedestrian entrance sensors. Candidates should have a strong technical background and leadership experience, with the ability to analyze and resolve complex issues.

The role includes developing support tools and improving processes while collaborating with various internal teams. An attractive benefits package and a focus on work-life balance are offered.

Qualifications

• 10 years of experience in technical support or related field.
• Proven experience in team management or expert coordination.
• Ability to structure learnings from complex issues.

Responsabilités

• Lead and develop the Technical Support team.
• Ensure the efficiency of technical support activities.
• Develop knowledge management practices.

Connaissances

Complex technical issue analysis

Leadership

Fluent in French and English

CRM and case-management tools

Digital/AI tools knowledge

Formation

Master’s or Bachelor’s degree in engineering or related field

Description du poste

Halma p.l.c. seeks a Technical Support Team Lead in Liège, Belgium, to manage a team ensuring high-quality customer support for pedestrian entrance sensors. Candidates should have a strong technical background and leadership experience, with the ability to analyze and resolve complex issues.

The role includes developing support tools and improving processes while collaborating with various internal teams. An attractive benefits package and a focus on work-life balance are offered.