Technical Support Engineer - Remote & On-site, Flexible Hours

RoboJob GmbH; Heist-op-den-Berg; On-site; EUR 42,000 - 56,000; Full time

Benefits offered by this job

Meal vouchers

Insurance

ADV days

Flexible hours

Lunch on Tuesday

Training opportunities

Job summary

RoboJob GmbH is seeking a Technical Support Engineer to be the first line of contact for customers with questions about automated robot cells. You will analyze issues, guide clients, and solve problems both remotely and on-site when needed.

The role requires a degree or equivalent experience in Electromechanics or Electronics-ICT, strong analytical skills, and fluency in Dutch with good English, French and German. Expect occasional international travel and a collaborative team environment.

Qualifications

• Degree in Electromechanics or Electronics-ICT, or equivalent experience.
• Analytical, solution-oriented and comfortable with technical challenges.
• Good knowledge of electricity, machine communication and CNC machines.
• Fluent Dutch and good English, French and German; willing to improve.
• Independent worker who collaborates when needed; eager to learn and share knowledge.
• Flexible to occasionally support customers on-site in Belgium and abroad.

Responsibilities

• Provide technical support to customers remotely and on-site.
• Analyse technical issues in robotic cells and propose targeted solutions.
• Use digital tools and documentation to give customers accurate information.
• Collaborate with mechanical, software, and admin colleagues.
• Create and manage technical instructions in the service environment.
• Contribute ideas to continuously improve service quality.
• Participate in rotating support schedules (remote and on-site).

Skills

Analytical

Problem solving

Machine communication

CNC machines

Dutch fluency

English

French

German

Independent work

Collaborative

Education

Electromechanics degree

Job description

RoboJob GmbH is seeking a Technical Support Engineer to be the first line of contact for customers with questions about automated robot cells. You will analyze issues, guide clients, and solve problems both remotely and on-site when needed.

The role requires a degree or equivalent experience in Electromechanics or Electronics-ICT, strong analytical skills, and fluency in Dutch with good English, French and German. Expect occasional international travel and a collaborative team environment.