Technical Support Engineer

RoboJob; Heist-op-den-Berg; On-site; EUR 42,000 - 56,000; Full time

Benefits offered by this job

Meal vouchers

Insurance

ADV days

Flexible hours

Lunch on Tuesday

Training opportunities

Job summary

RoboJob GmbH is seeking a Technical Support Engineer to be the first line of contact for customers with questions about automated robot cells. You will analyze issues, guide clients, and solve problems both remotely and on-site when needed.

The role requires a degree or equivalent experience in Electromechanics or Electronics-ICT, strong analytical skills, and fluency in Dutch with good English, French and German. Expect occasional international travel and a collaborative team environment.

Qualifications

• Degree in Electromechanics or Electronics-ICT, or equivalent experience.
• Analytical, solution-oriented and comfortable with technical challenges.
• Good knowledge of electricity, machine communication and CNC machines.
• Fluent Dutch and good English, French and German; willing to improve.
• Independent worker who collaborates when needed; eager to learn and share knowledge.
• Flexible to occasionally support customers on-site in Belgium and abroad.

Responsibilities

• Provide technical support to customers remotely and on-site.
• Analyse technical issues in robotic cells and propose targeted solutions.
• Use digital tools and documentation to give customers accurate information.
• Collaborate with mechanical, software, and admin colleagues.
• Create and manage technical instructions in the service environment.
• Contribute ideas to continuously improve service quality.
• Participate in rotating support schedules (remote and on-site).

Skills

Analytical

Problem solving

Machine communication

CNC machines

Dutch fluency

English

French

German

Independent work

Collaborative

Education

Electromechanics degree

Job description

Education Electromechanics or Electronics-ICT, or equivalent experience

Vacancy: Technical Support Engineer

RoboJob is a global market leader in the automation and robotisation of CNC machines. To date, RoboJob has installed more than 2,000 robots worldwide. In addition to our headquarters in Belgium, we opened a Technology Center in Lehrensteinsfeld, Germany in 2020, and since 2021 we have also been active in the United States.

Thanks to our talented and ambitious employees, RoboJob has all the expertise it needs to continue its growth. To further strengthen our success in the manufacturing industry, we are looking for a Technical Support Engineer to join our team.

As a Technical Support Engineer, you are the first point of contact for our customers with technical questions about our automated robot cells. You analyse, think along, solve problems and guide customers — remotely and on-site when necessary.

Profile

• You hold a degree in Electromechanics or Electronics-ICT, or have equivalent experience.
• You are analytical, solution-oriented, and enjoy technical challenges.
• You have knowledge of electricity, machine communication and CNC machines.
• You communicate fluently in Dutch and have a good working knowledge of English, French and German. You are willing to develop your language skills further and continue learning.
• You work independently but actively seek collaboration when needed.
• You are eager to learn and enjoy sharing your technical knowledge with colleagues.
• You are flexible and willing to occasionally support customers on-site (both in Belgium and abroad).

Main responsibilities

• Provide technical support to customers (remote and on-site).
• Analyse technical issues in our robotic applications and propose targeted solutions.
• Use digital tools and documentation to provide customers with accurate information.
• Collaborate closely with colleagues from various technical disciplines (mechanical, software, administration, etc.).
• Create and manage technical instructions within our digital service environment.
• Contribute ideas on how to continuously improve our service quality.
• Participate in a rotating support schedule, alternating between remote and on-site assistance.

What we offer

• A dynamic and driven team within an innovative and fast-growing company.
• Fringe benefits such as meal vouchers (€10/day), hospitalisation and group insurance to complement your salary.
• A 40-hour work week with 12 additional ADV (working time reduction) days to enjoy at your own pace
• Flexible working hours: start between 7:30 and 9:00 a.m., finish between 4:00 and 6:30 p.m.
• Lunch on the house every Tuesday.
• Opportunities for professional growth through internal and external training.

Meet your colleagues

Would you like to know more about this vacancy? If so, please contact Caroline.

Over 2,000 installations: no one else comes close. And we are proud of that! Will you soon be part of our team?