Application & Support Engineer

TMC Robotics BV; West-Vlaanderen; Remote; EUR 32,000 - 46,000; Full time

Benefits offered by this job

Demo room in Ieper

Internal training in cobots and automa

European customer base

Growth opportunities

Job summary

Fairino in Belgium is seeking a technically minded customer-facing support engineer who will be the technical force behind customers—handling demos, tests and training. You will provide technical support by email, phone and WhatsApp, build and run demos in the demo room in Ieper, test customer applications before they buy, and help with quotations by selecting cobots, grippers and accessories.

Requirements include a technical background in electromechanics, automation or mechatronics; English

Qualifications

• Technical background in electromechanics, automation or mechatronics.
• Able to explain technical concepts clearly to non-engineers.
• Experience with robots, PLCs or programming is a plus; learn-on-the-job.

Responsibilities

• Provide technical support to customers by email, phone and WhatsApp.
• Build and run demos in the demo room in Ieper.
• Test customer applications before purchase.
• Deliver trainings to customers.
• Assist with quotations by selecting cobots, grippers and accessories.

Skills

Technical background in electromech/Me

Job description

You're the technical force behind our customers: support, demos, tests and training.

Customers don't just call for a price. They want to know if their application will work, how to connect a gripper or why the cobot shows an error. You figure it out and help them move forward.

In our demo room in Ieper you test customer applications and build demos. You also train customers who have just bought a cobot.

What you'll do

• Give technical support to customers by email, phone and WhatsApp
• Build and run demos in the demo room
• Test customer applications before they buy
• Give training to customers
• Work out the technical side of quotations: which cobot, gripper and accessories

Who you are

• You have a technical background, for example in electromechanics, automation or mechatronics
• You like finding out how things work and solve problems step by step
• Experience with robots, PLCs or programming is a plus. The rest you learn with us
• You explain technical things clearly, also to people who aren't engineers

Languages

• English: required
• Dutch: preferred
• French: a plus, not required
• German: a plus, not required

What we offer

• Working with cobots every day
• Internal training in cobots and automation
• Our own demo room in Ieper to test and build demos
• Customers all over Europe
• A growing company you can grow with
• 3/5, 4/5 or full-time