Technical Service Support Engineer

GEA Group; Wommelgem; Sur place; EUR 55 000 - 85 000; Plein temps

Avantages offerts par ce poste

Meal vouchers

Health insurance

Home office flexibility

Résumé du poste

Solids Belgium is seeking a Technical Service Support Engineer to be the technical expert for pharmaceutical and industrial customers throughout the lifecycle of their equipment. The role blends engineering know-how with strong customer interaction to deliver high-quality service solutions.

You will support service account managers, identify spare parts, develop maintenance plans, and provide remote technical support to customers and field service engineers worldwide.

Qualifications

• Bachelor’s or master’s degree in mechanical, electrical, process engineering, or a related technical discipline.
• Hands-on technical knowledge of pharmaceutical OSD equipment.
• Strong analytical and problem-solving skills.
• Experience with Microsoft Office and modern digital tools, including AI-supported solutions.
• Excellent communication skills and the ability to work effectively with customers and international stakeholders.
• Ability to interpret technical drawings, schematics, specifications, and P&IDs.
• Experience in spare parts, service operations, installed-base management, or after-sales support is a plus.
• Excellent command of the Dutch and English language, both verbally and in writing.

Responsabilités

• Provide technical guidance to customers, service teams, and sales colleagues.
• Identify and recommend the correct spare parts based on customer requirements and equipment configurations.
• Develop spare parts packages, service documentation, and maintenance plans.
• Provide remote technical support and troubleshooting to customers and field service engineers worldwide.
• Prepare technical proposals for equipment upgrades and modifications.
• Contribute to technical training programs for customers and colleagues.
• Support the resolution of complaints, claims, and technical issues in collaboration with internal experts.

Connaissances

Hands-on pharmaceutical OSD knowledge

Analytical thinking

Communication skills

Dutch language

English language

Interpret technical drawings

Formation

Bachelor’s or Master’s degree in mechanical/electrical/processing engineering or related technical discipline

Outils

Microsoft Office

AI-supported solutions

Description du poste

Technical Service Support Engineer

Solids Belgium | Pharma & Industrial Equipment

Are you the technical expert who enjoys solving complex customer challenges? Do you have a passion for technology, customer support, and problem-solving? Would you like to work in an international environment where you support leading pharmaceutical and industrial customers throughout the lifecycle of their equipment?

Join our newly established Technical Service Support team and help customers maximize the performance, reliability, and uptime of their installations. In this role, you will combine technical expertise, customer interaction, and commercial awareness to deliver high-quality service solutions

Responsibilities / Tasks

As Technical Service Support Engineer, you will be a key technical partner for customers, service teams, and sales colleagues. You will provide technical guidance, develop service solutions, and help ensure customers get the most value from their equipment.

Your Responsibilities:

• Support Service Account Managers and regional teams with technical expertise during the sales process.
• Identify and recommend the correct spare parts based on customer requirements and equipment configurations.
• Develop spare parts packages, service documentation, and maintenance plans.
• Provide remote technical support and troubleshooting to customers and field service engineers worldwide.
• Prepare technical proposals for equipment upgrades and modifications
• Contribute to technical training programs for customers and colleagues.
• Support the resolution of complaints, claims, and technical issues in collaboration with internal experts.

Your Profile / Qualifications

• A Bachelor’s or master’s degree in mechanical, electrical, process engineering, or a related technical discipline.
• Hands-on technical knowledge of pharmaceutical OSD equipment.
• Strong analytical and problem-solving skills.
• Experience working with Microsoft Office and modern digital tools, including AI-supported solutions.
• Excellent communication skills and the ability to work effectively with customers and international stakeholders.
• The ability to interpret technical documentation such as drawings, schematics, specifications, and P&IDs.
• Experience in spare parts, service operations, installed-base management, or after-sales support is considered an advantage.
• Excellent command of the Dutch and English language, both verbally and in writing.

Our offer:

• A competitive salary package including, meal vouchers, group insurance, health insurance, etc.
• 20 vacation days + 12 ADV days (40 hours working week)
• An international work environment and opportunity to work with top pharma customers.
• Working from home is possible 2 days per week based on full time employment.
• GEA will invest in your personal development and support internal as well as external training programs for your further development. Possibility to grow and develop into other roles at GEA.
• Ability to work in an environment where innovation and change is part of the everyday culture.