Remote Technical Service Engineer for Pharma Equipment

GEA Group; Halle; Hybride; EUR 55 000 - 75 000; Plein temps

Avantages offerts par ce poste

Meal vouchers

Group insurance

Health insurance

Home office two days per week

International work environment

Training programs

Résumé du poste

Solids Belgium, part of the GEA group, is seeking a Technical Service Support Engineer to partner with customers, service teams and sales to ensure optimal performance of pharmaceutical OSD equipment in an international setting. The role combines remote guidance, field service coordination, and technical training.

You will identify spare parts, develop service packages, prepare upgrade proposals, and support complaints with internal experts.

Qualifications

• Bachelor's or Master's degree in mechanical, electrical, process engineering or related technical discipline.
• Hands-on technical knowledge of pharmaceutical OSD equipment.
• Strong analytical and problem-solving skills.
• Experience with Microsoft Office and modern digital tools, including AI-supported solutions.
• Excellent communication with customers and international stakeholders.
• Ability to read technical drawings, schematics, specifications and P&IDs.

Responsabilités

• Support Service Account Managers and regional teams with technical expertise during the sales process.
• Identify and recommend the correct spare parts based on customer requirements and equipment configurations.
• Develop spare parts packages, service documentation, and maintenance plans.
• Provide remote technical support and troubleshooting to customers and field service engineers worldwide.
• Prepare technical proposals for equipment upgrades and modifications.
• Contribute to technical training programs for customers and colleagues.
• Support the resolution of complaints, claims, and technical issues in collaboration with internal experts.

Connaissances

Technical knowledge of pharmaceutical

Analytical & problem-solving

Communication skills

Microsoft Office & digital tools

Dutch & English proficiency

Formation

Bachelor's or Master's in mechanical/electrical/process engineering

Description du poste

Solids Belgium, part of the GEA group, is seeking a Technical Service Support Engineer to partner with customers, service teams and sales to ensure optimal performance of pharmaceutical OSD equipment in an international setting. The role combines remote guidance, field service coordination, and technical training.

You will identify spare parts, develop service packages, prepare upgrade proposals, and support complaints with internal experts.