TECHNICAL SERVICE MANAGER

Genius People; Vedrin; On-site; EUR 70,000 - 110,000; Full time

Benefits offered by this job

Company car

Meal vouchers

Group and hospitalization insurance

Year-end bonus

Laptop et téléphone portable

Job summary

Analis, présente à Namur (Belgique) et actifs dans les laboratoires, recherche un Responsable du Service Technique pour diriger une équipe d’environ trente techniciens, planificateurs et staff administratif. CDI, travail hybride.

Vous optimiserez les processus (planification, interventions, facturation) et développerez les compétences de l’équipe, tout en participant activement aux discussions stratégiques et à la définition des objectifs à court et long terme.

Qualifications

• Diplôme d'enseignement supérieur avec orientation technique ou commerciale.
• Expérience avérée en gestion de personnel, idéalement dans un service technique.
• Maîtrise du français, néerlandais et anglais.
• Excellentes compétences en communication, pensée analytique, pragmatisme et ouverture d'esprit.
• À l'aise avec le reporting et axé sur les chiffres et la rentabilité.
• Maîtrise des applications bureautiques standards.

Responsibilities

• Gérer l'équipe du Service Technique: objectifs, supervision et formation.
• Analyser les processus, proposer des projets d'amélioration et suivre rentabilité.
• Mettre en place KPIs et assurer la budgétisation du département.
• Maintenir les relations avec les fournisseurs et assurer la qualité des services.
• Collaborer avec les autres départements pour aligner les processus.

Skills

Gestion d’équipe

Maîtrise du FR, NL et EN

Compétences en communication

Pensée analytique

Orientation résultats/Rentabilité

Bureautique

Education

Diplôme d'enseignement supérieur orientation technique ou commerciale

Job description

Your mission
Reporting to the Chief Operations Officer, you are responsible for the Technical Service Department, a team of around thirty technicians, planners and administrative staff.

Your mission is to optimize all departmental processes (planning, interventions and invoicing) and to further develop the team's competencies. As an active contributor to the company's strategic discussions, you help define the department’s short- and long-term vision and the objectives required to achieve it.

Your responsibilities

Team Management

• Set objectives for the Technical Service Supervisors and Planners, and validate those of the Field Service Engineers;
• Organize regular meetings and foster collaboration within the team;
• Ensure that the required technical expertise is available for the instruments sold by Analis that require technical service support;
• Develop your team members' skills by coaching and motivating each individual;
• Promote and embody the company's values in daily operations;
• Ensure high-quality information transfer to internal teams working closely with the Technical Service Department.

Service Management and Continuous Improvement

• Analyze processes, propose and implement improvement projects, and monitor their profitability and effectiveness;
• Develop, implement and monitor KPIs for your teams;
• Identify changes in customer and market needs and present service expansion opportunities to the Executive Committee;
• Maintain relationships with suppliers and ensure the quality of services delivered to customers;
• Manage the department's quality processes;
• Support the development of service contract offerings and, together with the Chief Sales & Marketing Officer and the Sales & Marketing Managers, define the commercial strategy for selling these contracts;
• Work closely with other departments to align and streamline processes.

Reporting and Budget Management

• Ensure the accurate recording and validation of activities in the ERP system and time management system;
• Monitor departmental KPIs and implement action plans when targets are not achieved;
• Prepare and manage the department's budget and report on its performance to your manager.

Your profile

• Higher education degree with a technical or commercial orientation;
• Proven experience in people management, ideally within a technical service environment;
• Fluency in French, Dutch and English;
• Excellent communication skills, strong analytical thinking, pragmatism and an open-minded approach;
• Comfortable with reporting and strongly focused on figures and profitability;
• Proficient in standard office software applications.

Nous offerts

What we offer

• A full-time position with flexible working hours;
• A comprehensive compensation package including a wide range of fringe benefits, such as:20 statutory vacation days
  • 7 RTT days and seniority leave;
  • Group and hospitalization insurance;
  • Company car;
  • Fixed net expense allowance;
  • Comfort budget;
  • Year-end bonus;
  • Meal vouchers;
  • Eco vouchers;
  • Bonus scheme;
  • Cafeteria plan;
  • Laptop and mobile phone.
• An internal and external training program;
• A rewarding and supportive working environment.

Founded in Namur in 1927, Analis is a Belgian company headquartered in Namur (Suarlée), with offices in Ghent and Zaltbommel (the Netherlands). The company is a leading distributor of laboratory instruments and laboratory furniture in the Benelux region and provides sales, maintenance, as well as scientific and technological support for laboratory equipment.

Through exclusive partnerships with leading brands, Analis supports hospitals, research and private laboratories, universities, and industrial companies operating in the pharmaceutical, life sciences, chemical, and clinical diagnostics sectors.

The company employs approximately 140 people and is B Corp certified, reflecting its commitment to social and environmental responsibility.

To further strengthen the high-quality service for which it is renowned, Analis is looking for its future Technical Service Manager.

CDI

Hybride