Technical Service & Logistics Coördinator

Avantor; Heverlee; Sur place; EUR 52 000 - 72 000; Plein temps

Avantages offerts par ce poste

Competitive salary package

Flexible working hours

Work-life balance

Résumé du poste

Avantor is seeking a Technical Service & Logistics Coordinator to align service activities, equipment, and spare parts with customers and engineers. You will collaborate across departments, oversee transportation and warehousing, and ensure accurate documentation and continuous process improvements.

Fluent in Dutch and French with good English, you will work in a dynamic, service-oriented environment and support international colleagues while maintaining a strong focus on quality and customer

Qualifications

• Bachelor's degree or equivalent experience is required.
• Experience in administrative, logistics or technical coordination roles is preferred.
• Knowledge of SAP or similar ERP systems is advantageous.

Responsabilités

• Coordinate service activities between customers, engineers, suppliers and internal teams.
• Manage equipment, spare parts and logistics processes to ensure timely service delivery.
• Process orders, transport documentation and service reports; monitor KPIs and drive improvements.

Connaissances

Organizational skills

Planning

Analytical thinking

Communication

Customer-focused

Multitasking

Proactive

Team player

Formation

Bachelor's degree or equivalent experience

Outils

SAP

Description du poste

The Opportunity:

Our Field Service Engineers are responsible for the installation, preventive maintenance, and repair of a wide range of laboratory equipment. To ensure these activities run smoothly and efficiently, they work closely with a dedicated team of administrative and logistics professionals who oversee planning, coordination, spare parts management, and logistical support.

As we continue to grow, we are looking for a Technical Service & Logistics Coordinator to play a key role in supporting our service organization and ensuring an exceptional customer experience.

Your Challenge

As a Technical Service & Logistics Coordinator, you will act as the central link between customers, service engineers, suppliers, transport partners, and internal departments. You will be responsible for coordinating service activities while managing equipment, spare parts, and logistics processes.

Through your strong organizational skills, you will ensure that our engineers always have the right equipment and components available at the right time, enabling efficient and high-quality service delivery.

Key Responsibilities

Service Coordination

• Plan, coordinate, and monitor interventions performed by Field Service Engineers.
• Manage service requests from quotation through to invoicing preparation.
• Serve as the primary point of contact for customers, technicians, and internal stakeholders.
• Prioritize urgent interventions and customer requests.
• Identify opportunities to improve service processes and operational efficiency.

Logistics & Spare Parts Management

• Coordinate transportation of equipment between customer sites, warehouses, and workshops.
• Manage deliveries, returns, and installation logistics.
• Oversee spare parts inventories for maintenance and repair activities.
• Conduct inventory checks and monitor critical stock levels.
• Arrange urgent deliveries to support priority service interventions.
• Register and track material movements in SAP or other ERP systems.
• Ensure proper identification, traceability, and documentation of equipment and spare parts.

Administration & Continuous Improvement

• Process orders, transport documentation, and service reports.
• Monitor KPIs related to service performance and inventory management.
• Support continuous improvement initiatives focused on planning, logistics, and customer satisfaction.
• Collaborate with suppliers to enhance delivery reliability and reduce lead times.

About You

Qualifications & Experience

• Bachelor's degree or equivalent experience.
• Minimum 5 years of experience in an administrative, logistics, or technical coordination role.
• Experience within a service-oriented or technical environment is highly desirable.
• Knowledge of SAP or similar ERP systems is an advantage.

Skills & Competencies

• Excellent organizational and planning skills.
• Strong analytical thinking and problem-solving abilities.
• Outstanding communication skills.
• Customer-focused mindset with commercial awareness.
• Ability to manage multiple priorities in a dynamic environment.
• Proactive, detail-oriented, and accountable.
• Team player with a hands-on, can-do attitude.

Languages

• Fluent in Dutch and French.
• Good command of English.

What We Offer

• A challenging and varied position within an innovative technical environment.
• A key role supporting a highly skilled service organization.
• Close collaboration with engineers, customers, suppliers, and international colleagues.
• Opportunities for professional development and career growth.
• A competitive salary package complemented by attractive benefits.
• Flexible working hours and a strong focus on work-life balance.

#LI-Onsite

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Why Avantor?

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.

The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.

We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world.

EEO Statement:

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at [e-mail] and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

Privacy Policy:

We will use the personal information that you have submitted to us in order to consider your application for the relevant role.

Your privacy is important to us. Please click here for our Privacy Policy which explains the purposes for which we will use your personal information and the ways in which we will handle and retain your information. It also explains the rights you have in relation to your information, and how to contact us with any queries or requests.

3rd Party Non-Solicitation Policy:

By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.