Administrative Coordinator – NL / FR / ENG

466y Varian Medical Systems Belgium NV; Belgique; Sur place; EUR 42 000 - 52 000; Plein temps

Avantages offerts par ce poste

Meal vouchers

Company car

13th-month salary

Performance bonus

Employee share ownership plan

Comprehensive benefits package (health

Innovative training offering

Résumé du poste

Varian is seeking an Administrative Coordinator based in Dilbeek, Belgium. You will support hospitals by coordinating service requests, acting as the first point of contact in Dutch- and French-speaking regions, and coordinating activities with service engineers.

This role emphasizes accuracy, responsiveness, and teamwork, with a strong focus on customer service and on-site coordination, including occasional after-hours support to ensure continuity of patient care.

Qualifications

• Minimum 5 years of experience in an administrative or coordination role.
• Fluent written and spoken Dutch, French and English.
• Experience coordinating service requests with engineers or field staff is preferred.

Responsabilités

• Handle incoming calls and requests from hospitals in Dutch- and French-speaking regions and manage urgent requests through to completion.
• Record customer requests in the systems accurately.
• Assign or transfer requests to service engineers.
• Order spare parts required to address requests.
• Arrange on-site service visits where necessary.
• Coordinate schedules for non-urgent service interventions.
• Ensure clear communication between customers, engineers and internal teams.
• Perform general administrative duties to support the service organisation.

Connaissances

Dutch

French

English

Formation

Post-secondary education (2 years)

Outils

SAP ERP

Microsoft Office

Description du poste

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. Organizes office administration, in support of an assigned professional or manager team. Administrative Coordinator – NL / FR / ENG Together, we can beat cancer. At Varian, a Siemens Healthineers Company, we bring together the world's best talent to realize our vision of a world without fear of cancer. Together, we work passionately to develop and deliver easy‑to‑use, efficient oncology solutions. We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success. If you want to be part of this important mission, we want to hear from you. Ready to take on a new challenge within a team of dynamic and passionate experts? This position is based in Dilbeek (Belgium).

Your role:

As an Administrative Coordinator, you will play a key role in supporting our customers, primarily hospitals, by coordinating service requests and ensuring that customer needs are handled efficiently and professionally. You will be the first point of contact for customers in Dutch‑and French‑speaking regions, managing requests from initial contact through to completion. Working closely with service engineers and internal teams, you will coordinate the different activities required to address customer needs, including service interventions, spare parts and on‑site visits. Your role will have a direct impact on the continuity of our customers' operations. An urgent customer request may involve patients awaiting critical treatment, making the quality, accuracy and responsiveness of your work essential. Position requiring daily availability until 6:00 PM to ensure the coordination of activities.

Your responsibilities:

• Handle incoming calls and requests from customers, primarily hospitals in Dutch‑and French‑speaking regions and manage urgent requests through to completion.
• Record customer requests accurately in the appropriate systems.
• Assign or transfer requests to suitably qualified service engineers.
• Order the spare parts required to address customer requests.
• Arrange on‑site service visits where necessary.
• Coordinate schedules and plan non‑urgent service interventions.
• Ensure effective communication and coordination between customers, service engineers and internal teams.
• Perform a range of general administrative duties to support the service organisation.
• Manage internal communications in English.
• Ensure a high level of accuracy, completeness and responsiveness in all activities.
• Remain available beyond 6:00p.m. when necessary, including in the event of a late customer call, until the matter has been fully addressed.

Profile:

• mid‑level profile (minimum 5 years of experience)
• You have a post‑secondary education (two years) or an equivalent qualification.
• You have at least 5 years of professional experience in a similar administrative or coordination role.
• You are professionally proficient in Dutch, French and English, both written and spoken.
• You are proficient in standard office software, including Microsoft Office.
• Experience with an ERP system such as SAP is desirable.
• You have excellent oral and written communication skills and are comfortable interacting with customers, service engineers and internal stakeholders.
• You have a strong customer‑service mindset and know how to set priorities, stay organised and take initiative.
• You are able to manage multiple tasks simultaneously and coordinate activities across different functions.
• You enjoy working as part of a team and demonstrate a high level of accuracy, discipline and responsiveness.
• You are reliable, organised and able to remain composed and effective when handling urgent customer requests.
• You understand the importance of professionalism and commitment when supporting customers whose activities may have a direct impact on patient care.

Why join us?

By joining Varian, you will become part of an international organisation committed to improving cancer care and supporting healthcare professionals around the world. In this role, you will work at the heart of our service organisation, collaborating with customers, service engineers and internal teams to ensure that requests are handled efficiently and that the highest standards of customer service are maintained.

What we offer:

• Human‑sized company within an international group
• Friendly atmosphere and an attractive work environment
• Meal vouchers
• Work–life balance
• Company car
• 13th‑month salary
• Performance bonus
• Additional incentives
• Employee share ownership plan
• Comprehensive benefits package (health insurance, provident scheme)
• Innovative training offering, fully aligned with the latest technologies
• #LI‑OSI or #LI‑remote

Diversity, Equity and Inclusion are strong values that enrich our organization every day.

We are committed to reviewing all applications with transparency and in full alignment with these values.

As an equal opportunity employer, we strongly encourage applications from people with disabilities.

Who We Are:

The innovative solutions portfolio of Siemens Healthineers plays a central role in clinical decision‑making and in supporting the patient care pathway. Our team of 74,000 dedicated colleagues across more than 70 countries continuously pushes the boundaries of what is possible in healthcare to help improve patients’ lives worldwide.

How We Work:

By joining Siemens Healthineers, you become part of a global team of scientists, clinicians, developers, researchers, and highly skilled professionals, united by the belief that each individual can contribute meaningfully through the diversity of their ideas. We come from different backgrounds, cultures, religions, and political and/or sexual orientations. Together, we work to fight the most serious diseases and broaden access to care, driven by one shared ambition: Shaping healthcare innovation. For everyone. Everywhere. Sustainably.

Explore our career opportunities at: https://www.siemens-healthineers.com/fr/careers

As an equal opportunity employer, we strongly encourage applications from people with disabilities.

We place great importance on the confidentiality of your personal data and strictly comply with GDPR and all other applicable data protection regulations. For this reason, please do not send your CV via email. Instead, we invite you to create your profile within our Talent Community and subscribe to personalized job alerts to stay informed about new opportunities.

Siemens Healthineers France, Varian, and Petnet are certified Great Place to Work® and recognized as outstanding workplaces.

We are a team of 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision‑making and treatment pathways.

We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.