Team Leader Life Insurance

Athora Germany; Brussel Hoofdstad; Hybrid; EUR 70,000 - 95,000; Full time

Benefits offered by this job

Athora Academy

39 days holidays

Hybrid work model (up to 3 days telewe

Teleworking up to 3 days a week

Job summary

Athora Belgium is seeking a Team Leader for the Life Operations Life Retail sub-department to steer the 8-person Underwriting & Policy Servicing team. You will guide daily tasks, trainings, and performance, balancing service quality and efficiency in a dynamic, customer-centered environment.

You will develop people through regular coaching, lead meetings, and drive process improvements while managing the department budget.

Qualifications

• Bachelor’s degree in insurance or economics.
• Strong leadership with 5+ years in life insurance.
• Fluent in French or Dutch and good other language.
• Excellent Excel and PowerPoint skills.

Responsibilities

• Lead and supervise the team with guidance, support and trainings.
• Prioritize the team’s weekly tasks.
• Identify areas for service quality improvements.
• Bring a customer-focused attitude to address broker needs.
• Monitor performance using clear, objective goals.
• Develop people via regular 121s, coaching and reviews.
• Lead information or project meetings.
• Create a positive, stimulating environment for growth.
• Collaborate with Life Retail manager on team strategy.
• Ensure continuous process improvement within the team.
• Steer the department budget.
• Analyze complaints and propose solutions.

Skills

Leadership

Customer focus

Communication skills

Coaching skills

Prioritization

Stakeholder management

Team development

Lean management

Education

Bachelor's degree in insurance or economics

Tools

Office suite

Excel

PowerPoint

Job description

The Life Operations department is a fast-changing department which manages our customers' life insurance files (corporate and individual), from subscription to liquidation, with the aim to deliver excellent services to brokers and end customers. For the Life Retail sub-department, we are seeking a Team Leader able to steer people and performance for the team Underwriting & Policy Servicing. The team consists of 8 colleagues who are waiting just for you!

Your responsibilities

• Leading and supervising the team by providing guidance, support in daily tasks, and trainings as needed.
• Prioritizing the team’s weekly tasks.
• Identifying areas for improvement in service quality (mail, telephony, complaint management, etc.)
• Bringing “Customer focus” attitude to the team by identifying client/broker needs/expectations and adapt service accordingly.
• Monitoring team performance and productivity by translating department goals into clear objectives.
• Ensuring people development through regular 121, coaching and process performance review with support of your manager.
• Leading information or project meetings.
• Creating a positive and stimulating environment where your team members can flourish and continue to develop their talents.
• Creating with the Life Retail manager the strategy of the team.
• Guaranteeing the continuous improvement of processes within the team.
• Steering the budget allocated to the department.
• Analysing potential customer complaints and propose appropriate solutions.

Your profile

• You have at least a bachelor’s degree, preferably in insurance or economics.
• You are a real expert in life insurance and have a high level understanding of life operations business.
• You have at least 5 years of relevant experience in this field.
• You can demonstrate a strong leadership experience by inspiring confidence and driving result with a collaborative and high-performance culture.
• You have excellent knowledge of French or Dutch and a very good command of the other national language.
• You have good knowledge of the Office suite and especially Excel and PowerPoint.
• A knowledge of lean management is a plus.
• You are rigorous, organised and can manage your priorities and respect tight deadlines.
• You have communication skills and are able to manage internal and external stakeholders.
• You have coaching skills and have a participative leadership style.
• You are able to work and learn quickly and at a sustained rhythm in a dynamic environment.
• You are dynamic, positive with an open mind.

Good reasons to join us

• A permanent employment contract.
• A company on a human scale within a dynamic group where you can rapidly have an impact.
• Accessible management close to staff and a pleasant working environment.
• Many opportunities for development, thanks in particular to our Athora Academy.
• Balance between professional life and private life with generous holidays (at least 39 days a year), flexible working hours and up to 3 days’ teleworking a week.
• An attractive salary package plus various fringe benefits.
• Modern, bright offices conducive to collaboration.
• A central location in the Porte de Namur district, accessible by train and public transport and with parking facilities available if needed.
• Last but not least… a sunny terrace, after-works between colleagues, teambuilding events, an annual staff day and many other events to discover.

If you are looking for a friendly organisation with a human face and attach value to cooperation and helping one another, you have come to the right address.

#LI-Hybrid Apply By: 31-12-2026

Athora is a leading provider of guaranteed products in the European savings and retirement services market. We operate through primary insurance businesses in the Netherlands, Belgium, Germany and Italy, and reinsurance operations in Bermuda and Ireland. At end of 2024, we had €76 billion of Assets under Management and Administration (AuMA), approximately 2.8 million customers, and c.1,500 employees across Belgium, Bermuda, Germany, Ireland, Italy, the Netherlands and the UK. As we continue to expand our footprint in the European life insurance market in support of our growth strategy, we are looking for driven, team players to join us on our journey. We welcome applicants who are guided by our shared values; Dare to be Different, Seek Simplicity, Care and Do the Right Thing and in return we offer a dynamic and collaborative work environment.