Team Lead Business Support

Econocom Belgium; Zaventem; Sur place; EUR 70 000 - 90 000; Plein temps

Avantages offerts par ce poste

Hospitalization insurance

Group insurance

Meal vouchers

Eco vouchers

Work from home option

Company car

Training opportunities

Internal events

Résumé du poste

Econocom Belgium is seeking a Team Lead Business Support to guide a team of about 10 professionals responsible for the operational follow-up of customer orders, including purchasing and customer support. You will foster ownership, drive efficiency and ensure top service levels across Sales, Customers, Suppliers and Finance.

In this hands-on leadership role you will organize day-to-day activities, set clear expectations, coach for development and implement data-driven improvements using KPIs and

Qualifications

• Bachelor's or Master's degree or equivalent experience.
• Minimum 5 years of professional experience including people leadership or team coordination.
• Experience in operations, customer service, purchasing, supply chain or related environments is a plus.
• Experience with process improvement and/or ERP systems is advantageous.
• Strong organizational, analytical and communication skills.
• Strong stakeholder management skills.
• Fluent in Dutch and French, with good working knowledge of English.

Responsabilités

• Lead and develop a team of around 10 colleagues responsible for purchasing and customer support.
• Organise and steer the team's day-to-day activities.
• Create a culture of ownership, initiative and accountability.
• Set clear expectations, follow up on performance and support people in their development.
• Be a hands-on and approachable leader who understands what is happening in the team.

Connaissances

Leadership

Team coordination

Data analysis

Stakeholder management

Communication

Process improvement

ERP systems

Dutch language

French language

English proficiency

Formation

Bachelor's or Master's degree

Outils

ERP systems

Description du poste

Team Lead Business Support (m/f/x)

Lead the team. Improve the way we work. Shape the future.

Your role

As Team Lead Business Support, you will lead and develop a team of around 10 colleagues that manages the operational follow-up of customer orders once a deal has been signed (Purchasing and Customer Support).

Your team works closely with Sales, Customers, Suppliers, Finance, Service and other Operational teams. You will ensure that the team delivers excellent day-to-day service while continuously looking for ways to work more efficiently, proactively and with a stronger focus on the customer.

What you will do

Lead and develop the team

• Lead, coach and develop a team responsible for purchasing and customer support.
• Organise and steer the team's day-to-day activities.
• Create a culture of ownership, initiative and accountability.
• Set clear expectations, follow up on performance and support people in their development.
• Be a hands-on and approachable leader who understands what is happening in the team and gets involved when needed.

Improve the way we work

• Identify opportunities to simplify, automate and improve processes.
• Challenge inefficient ways of working and turn ideas into practical improvements.
• Use data and meaningful KPIs to improve team and business performance.
• Take ownership of operational issues and focus on solving root causes, not just symptoms.
• Help the team adapt to new tools, processes and ways of working.

Work across the business

You will also bring the operational perspective to business discussions, challenge existing ways of working and contribute ideas for new services and future business opportunities.

What you bring to the table

• Bachelor's or Master's degree, or equivalent experience.
• Minimum 5 years of relevant professional experience, including people leadership or team coordination.
• Experience in operations, customer service, purchasing, supply chain or a similar environment is a plus.
• Experience with process improvement and/or ERP systems is an advantage.
• Strong organisational, analytical and communication skills.
• Strong stakeholder management skills.
• Fluent in Dutch and French, with a good working knowledge of English.

What we can offer you

• Joining an organisation that is actively changing the way it works. You will work in a dynamic environment with short communication lines, direct access to management and plenty of room to make a difference.
• An attractive salary, complemented by: Hospitalization insurance, Group insurance, Meal vouchers and eco vouchers, Possibility to work from home and a company car.
• A broad range of blended training opportunities to support your professional growth
• Internal events to stay informed about company developments and strengthen connections with colleagues

Econocom - in brief

For over 50 years, Econocom has been helping organizations accelerate their digital transformation through technology, services, and financing solutions. As part of the Econocom Group, operating in 16 countries with more than 8,680 employees and generating €2.9 billion in revenue in 2025, Econocom Belux provides end-to-end support for businesses across Belgium and Luxembourg. By combining digital expertise with flexible financing solutions, we help organizations acquire, deploy, manage, and optimize their technology investments.

Ready to join us?

Econocom is committed to providing an inclusive and respectful work environment, where every individual is valued regardless of race, gender, age, religion, sexual orientation, disability, or any other characteristic protected by law. Discrimination of any kind is strictly prohibited under our Code of Conduct.