Systems Support Specialist—Warehouse IT/OT & SAP Expert

Johnson & Johnson Innovative Medicine

Beerse

Sur place

EUR 45 000 - 65 000

Plein temps

Il y a 32 heures

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Résumé du poste

Johnson & Johnson Innovative Medicine in Beerse is seeking a System Support Specialist to ensure reliability and compliant operation of warehouse-related systems in highly automated distribution environments.

In this hands-on role you will provide technical and functional support for SAP eWM, eWMS and related IT/OT systems, translate business needs into system requirements, and drive controlled changes with QA and validation activities.

Qualifications

Bachelor’s degree in Information Technology, Logistics, Engineering or a related field, or equivalent relevant experience.
Relevant experience in system support, warehouse operations, supply chain or a complex industrial environment, preferably within automated distribution.
Strong affinity with IT/OT systems and the ability to understand the interaction between business processes, warehouse execution and technology.
Experience with incident management, issue resolution, system enhancements, testing and controlled change implementation.
Ability to work independently, set priorities, follow through on actions and elevate when needed, with a hands‑on, pragmatic and quality‑driven mindset.
Strong communication and collaboration skills, with the ability to translate requirements into practical solutions and explain technical information clearly to both technical and non‑technical stakeholders.

Responsabilités

Provide technical and functional support for SAP eWM, eWMS and other warehouse execution and related IT/OT systems, ensuring system reliability, operational continuity, effective user support and timely resolution of incidents, requests and recurring issues in collaboration with Operations, IT, Quality and other relevant partners.
Translate operational and business needs into structured system requirements and practical solutions, and support the intake, assessment, prioritization, risk evaluation and controlled implementation of system changes and enhancements.
Act as change owner or core contributor for assigned enhancements, including planning, coordinating and executing User Acceptance Testing, qualification and validation activities, while ensuring readiness, traceability, appropriate documentation and minimal impact on daily operations.
Support inventory‑related system processes, interface monitoring, data integrity, user‑access activities and the investigation and correction of system discrepancies, helping maintain computerized systems in a compliant and validated state.
Contribute as a subject‑matter expert or core team member to warehouse projects, new operational flows and system implementations; share knowledge through guidance and training, drive continuous improvement, and support planned operational events and the applicable stand‑by model when required.