System Support Specialist

Johnson & Johnson Innovative Medicine; Beerse; Sur place; EUR 45 000 - 65 000; Plein temps

Résumé du poste

Johnson & Johnson Innovative Medicine in Beerse is seeking a System Support Specialist to ensure reliability and compliant operation of warehouse-related systems in highly automated distribution environments.

In this hands-on role you will provide technical and functional support for SAP eWM, eWMS and related IT/OT systems, translate business needs into system requirements, and drive controlled changes with QA and validation activities.

Qualifications

• Bachelor’s degree in Information Technology, Logistics, Engineering or a related field, or equivalent relevant experience.
• Relevant experience in system support, warehouse operations, supply chain or a complex industrial environment, preferably within automated distribution.
• Strong affinity with IT/OT systems and the ability to understand the interaction between business processes, warehouse execution and technology.
• Experience with incident management, issue resolution, system enhancements, testing and controlled change implementation.
• Ability to work independently, set priorities, follow through on actions and elevate when needed, with a hands‑on, pragmatic and quality‑driven mindset.
• Strong communication and collaboration skills, with the ability to translate requirements into practical solutions and explain technical information clearly to both technical and non‑technical stakeholders.

Responsabilités

• Provide technical and functional support for SAP eWM, eWMS and other warehouse execution and related IT/OT systems, ensuring system reliability, operational continuity, effective user support and timely resolution of incidents, requests and recurring issues in collaboration with Operations, IT, Quality and other relevant partners.
• Translate operational and business needs into structured system requirements and practical solutions, and support the intake, assessment, prioritization, risk evaluation and controlled implementation of system changes and enhancements.
• Act as change owner or core contributor for assigned enhancements, including planning, coordinating and executing User Acceptance Testing, qualification and validation activities, while ensuring readiness, traceability, appropriate documentation and minimal impact on daily operations.
• Support inventory‑related system processes, interface monitoring, data integrity, user‑access activities and the investigation and correction of system discrepancies, helping maintain computerized systems in a compliant and validated state.
• Contribute as a subject‑matter expert or core team member to warehouse projects, new operational flows and system implementations; share knowledge through guidance and training, drive continuous improvement, and support planned operational events and the applicable stand‑by model when required.

Connaissances

System support

Warehouse operations

Supply chain

IT/OT systems

Incident management

Change management

Communication

Problem solving

Formation

Bachelor's degree

Outils

SAP eWM

SAP eWMS

Warehouse systems

Description du poste

At Johnson & Johnson,we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Supply Chain Deliver

Job Sub Function:

Warehouse & Distribution

Job Category:

Professional

All Job Posting Locations:

Beerse, Antwerp, Belgium

Job Description:

About Innovative Medicine

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.

Learn more at https://www.jnj.com/innovative-medicine

Job Description

Johnson & Johnson develops and delivers innovative medicines to patients around the world, driven by a commitment to science, innovation and improving human health.

Within the European Distribution Hubs in Beerse and La Louvière, the Engineering, Systems & Consumables team plays a key role in continuously improving warehouse operations through innovative engineering solutions and strong collaboration with Operations, Quality and IT/OT stakeholders.

To strengthen this team, we are looking for a System Support Specialist who will help ensure the reliability, continuity and compliant operation of warehouse-related systems within highly automated and regulated distribution environments. This is an individual-contributor role focused on hands‑on system support, controlled change implementation, stakeholder collaboration and continuous improvement.

Key Responsibilities

• Provide technical and functional support for SAP eWM, eWMS and other warehouse execution and related IT/OT systems, ensuring system reliability, operational continuity, effective user support and timely resolution of incidents, requests and recurring issues in collaboration with Operations, IT, Quality and other relevant partners.
• Translate operational and business needs into structured system requirements and practical solutions, and support the intake, assessment, prioritization, risk evaluation and controlled implementation of system changes and enhancements.
• Act as change owner or core contributor for assigned enhancements, including planning, coordinating and executing User Acceptance Testing, qualification and validation activities, while ensuring readiness, traceability, appropriate documentation and minimal impact on daily operations.
• Support inventory‑related system processes, interface monitoring, data integrity, user‑access activities and the investigation and correction of system discrepancies, helping maintain computerized systems in a compliant and validated state.
• Contribute as a subject‑matter expert or core team member to warehouse projects, new operational flows and system implementations; share knowledge through guidance and training, drive continuous improvement, and support planned operational events and the applicable stand‑by model when required.

Qualifications

Education

Bachelor’s degree in Information Technology, Logistics, Engineering or a related field, or equivalent relevant experience.

Required:

Experience and Skills

• Relevant experience in system support, warehouse operations, supply chain or a complex industrial environment, preferably within automated distribution.
• Strong affinity with IT/OT systems and the ability to understand the interaction between business processes, warehouse execution and technology.
• Experience with incident management, issue resolution, system enhancements, testing and controlled change implementation, combined with strong analytical and structured problem‑solving skills.
• Ability to work independently, set priorities, follow through on actions and elevate when needed, with a hands‑on, pragmatic and quality‑driven mindset.
• Strong communication and collaboration skills, with the ability to translate requirements into practical solutions and explain technical information clearly to both technical and non‑technical stakeholders.

Preferred:

• Hands‑on experience with SAP eWM, eWMS and/or other warehouse management, execution or control systems.
• Experience in a GxP‑regulated environment and knowledge of computerized system validation, qualification and change‑control principles.
• Experience with User Acceptance Testing and test‑management tools.
• Knowledge of inventory management, system interfaces, user‑access management and warehouse‑related IT/OT hardware.
• Experience with Lean, Six Sigma or other structured continuous‑improvement methodologies.
• Good written and verbal communication skills in English, Dutch and/or French.

Other
Flexibility to support planned activities outside standard working hours and to participate in the applicable stand‑by model is required.

Did this role catch your attention and does it fit your career ambitions? Does working in a flexible organization with a supportive and encouraging team sound appealing to you? If so, we would be happy to further discuss the opportunity.

Johnson & Johnson is an Affimative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

At Johnson & Johnson, we want every candidate to feel supported throughout the hiring process. Our goal is to make the experience clear, fair, and respectful of your time.

Here’s What You Can Expect

• Application review: We’ll carefully review your CV to see how your skills and experience align with the role.
• Getting to know you: If there’s a good match, you’ll be invited to a short call with one of our recruitment team to understand more about you and answer any questions that you might have.
• Staying informed: We know waiting can be hard and processes can evolve; our recruitment team will keep you updated and make sure you know what to expect at each step.
• Final steps: For successful candidates, you will need to complete country specific checks before starting your new role. We will help guide you through these.

Finally, at the end of the process, we’ll invite you to share feedback in a short survey — your input helps us continue improving the experience for future candidates. Thank you for considering a career with Johnson & Johnson. We’re excited to learn more about you and wish you the best of luck in the process!

Required Skills:

Preferred Skills:

Analytical Reasoning, Business Behavior, Collaboration, Demand Forecasting, Detail‑Oriented, Distribution Management, Distribution Resource Planning (DRP), Document Management, Efficiency Analysis, Expense Controls, Order Management, Pre‑Fulfillment Processes, Proactive Behavior, Problem Solving, Process Oriented, Strategic Supply Chain Management, Transportation Management, Warehouse Management