Systems Support Lead Technician – On-Site Mission Support

WLG; Henegouwen; Sur place; EUR 70 000 - 110 000; Plein temps

Résumé du poste

NATO is seeking a G14-equivalent Chief Technician to join a NIC + contractor team on-site in Mons, Belgium. You will work within a high-security IT environment, collaborating with NIC and contractor staff to ensure reliable IT services.

You will provide Level-2 technical support and ITSM-based service-management for incidents, requests, changes, and tasks, using NCIA ITSM and Azure DevOps. This role involves documenting and resolving tickets per internal processes and supporting JISR-enabled

Qualifications

• Solid Level-2 technical support experience.
• Familiarity with ITSM workflows (NCIA ITSM, Azure DevOps or equivalent).
• Exposure to JISR / intelligence-support systems is a strong advantage.
• Flexible, reliable and comfortable with on-call and on-site working.

Responsabilités

• Work within an integrated NIC + contractor team in a G14-equivalent Chief Technician role.
• Provide Level-2 and Service-Management support for Incidents, Service Requests, Change Requests and Tasks, traceable through NCIA ITSM and Azure DevOps.
• Respond, document, categorise and resolve assigned tickets in line with internal processes.
• Install, maintain, monitor and support the JSSC services (NAMIS, CoreGIS, REACT, Intel-FS, ANB, Release Server, HMART, CSD IPL/IWS, ICMT, AOSS, NABI and more).
• Participate in daily reporting and planning (daily meetings), workshops, events and conferences as directed by the Service Delivery Manager(s).
• Take part in on-call support as required.

Connaissances

Level-2 support

ITSM

Azure DevOps

On-site in Belgium

Outils

NCIA ITSM

Azure DevOps

Description du poste

NATO is seeking a G14-equivalent Chief Technician to join a NIC + contractor team on-site in Mons, Belgium. You will work within a high-security IT environment, collaborating with NIC and contractor staff to ensure reliable IT services.

You will provide Level-2 technical support and ITSM-based service-management for incidents, requests, changes, and tasks, using NCIA ITSM and Azure DevOps. This role involves documenting and resolving tickets per internal processes and supporting JISR-enabled