Support Officer - Assess & Develop

Bpost; Brussel; Sur place; EUR 36 000 - 47 000; Plein temps

Avantages offerts par ce poste

Meal vouchers

Insurance

Flexible hours

Leave days

Bonus

Résumé du poste

bpost is seeking a Learning & Development Support Officer to assist with the Assess & Develop team, handling Learning, Talent Management and Performance processes, supporting users, and driving continuous improvement across stakeholders.

The role emphasizes admin support, LMS usage, and coordination of learning activities, with a focus on ensuring accurate data, smooth project execution, and collaborative delivery.

Qualifications

• Bachelor’s degree or equivalent through experience.
• Ideally at least 2 years of experience in an administrative support, HR, Learning & Development or internal services environment.

Responsabilités

• Support the implementation and day-to-day management of Learning, Talent Management and Performance processes and tools.
• Assist employees in the use of digital HR platforms and tools, including the Learning Management System (LMS).
• Provide first-line support to users via shared mailboxes, email and telephone.
• Participate in testing, validation and deployment of system updates and enhancements.
• Contribute to the creation, maintenance and optimization of process documentation and user guides.
• Provide operational and administrative support for learning programs and development initiatives.
• Collaborate with a variety of internal and external stakeholders to organize learning activities.
• Develop and communicate training schedules to the relevant parties.
• Ensure accurate updates in the systems and follow up on planning changes.
• Extract and update existing reports and perform basic analyses to support activity monitoring and KPI tracking.
• Participate in testing and validating new reports and dashboards.
• Document existing processes and perform quality checks on Assess & Develop activities.
• Proactively identify and suggest improvements to processes and ways of working.
• Contribute to specific HR projects.

Connaissances

Learning & Development

Stakeholder management

MS Office

Time management

Customer service

Formation

Bachelor’s degree

Outils

LMS

HR systems

Teams

HR tools

Description du poste

bpost strives to create an inclusive environment with challenging projects and inspiring collaborations. With our colleagues at the heart of our organisation, we believe in careers rather than jobs. As part of the international group bnode, bpost has transitioned from the Belgian postal operator to a regional and digital expert in parcel size logistics. With a focus on social and environmental sustainability, our people are the foundation of everything we do. We foster a culture that supports diversity, inclusion and career growth, ensuring that every team member has the opportunity to thrive and succeed

What will you do?

Learning & Development Support Officer

Your role

As part of the Assess & Develop team, you contribute to the smooth operation of processes and tools related to Learning, Talent Management, Performance and Leadership. You play a key support role by assisting users, ensuring operational follow-up and contributing to continuous improvement in a dynamic environment involving a wide range of internal and external stakeholders.

Your responsibilities

Supporting Assess & Develop processes and tools

• Support the implementation and day-to-day management of Learning, Talent Management and Performance processes and tools.
• Assist employees in the use of digital HR platforms and tools, including the Learning Management System (LMS).
• Provide first-line support to users via shared mailboxes, email and telephone.
• Participate in testing, validation and deployment of system updates and enhancements.
• Contribute to the creation, maintenance and optimization of process documentation and user guides.

Supporting learning journeys

• Provide operational and administrative support for learning programs and development initiatives.
• Collaborate with a variety of internal and external stakeholders to organize learning activities.
• Develop and communicate training schedules to the relevant parties.
• Ensure accurate updates in the systems and follow up on planning changes.

Reporting and continuous improvement

• Extract and update existing reports and perform basic analyses to support activity monitoring and KPI tracking.
• Participate in testing and validating new reports and dashboards.
• Document existing processes and perform quality checks on Assess & Develop activities.
• Proactively identify and suggest improvements to processes and ways of working.
• Contribute to specific HR projects.

Administrative and logistical support

• Support the organization of training sessions, webinars and information sessions, including room bookings, Teams setup and attendance follow-up.
• Perform administrative tasks required for the smooth functioning of the department, including purchase order follow-up and ADI-related processes.

Who are you?

Education and experience

• Bachelor’s degree or equivalent through experience.
• Ideally at least 2 years of experience in an administrative support, HR, Learning & Development or internal services environment.

Skills and competencies

• Strong interest in Learning & Development and employee growth.
• Comfortable working with digital tools and eager to learn new systems.
• Enjoy working with a diverse range of stakeholders in a collaborative environment.
• Well organized, detail-oriented and able to manage multiple priorities.
• Customer-focused with a strong service mindset.
• Proactive and continuously looking for ways to improve processes and services.

Language skills

• Excellent command of both French and Dutch, spoken and written.
• Able to support users and collaborate effectively with stakeholders in both national languages.
• Working knowledge of English, allowing you to understand documentation, use international tools and participate in basic professional exchanges.

Technical skills

• Strong knowledge of Microsoft Office and standard business applications.
• Interest in digital Learning & Development, Talent Management and HR tools.
• Experience with a Learning Management System (LMS) or other HR applications is a plus.
• Basic knowledge of Teams and webinar organization.
• Interest in process management and continuous improvement.

What do we offer?

Like a Long-awaited Parcel, We Want To Make You Feel Welcome And Valued. Our Offer Includes a Competitive Monthly Salary, That Goes Without Saying. On Top Of That, You Can Count On

• Meal vouchers of €8 per working day
• Hospitalization-, group- and disability insurances
• Work/life balance, thanks to flexible working hour
• 20 days of statutory leave and 7 additional extralegal days off
• An end-of-year and performance-based bonus and double holiday pay
• Many benefits from more than 100 bpost-partners

#bpost #bnode #DNI