SR ANALY PROC BOP

Bpost; Brussel; Sur place; EUR 47 000 - 71 000; Plein temps

Avantages offerts par ce poste

Meal vouchers (€8/day)

Insurance packages

Flexible working hours

Leave entitlement: 20 days + 7 days

Year-end bonus and holiday pay

Partner discounts from 100+ providers

Résumé du poste

bpost is seeking an ICT Process Analyst in Brussels to analyze, map and optimize business processes. You will define start/end points, map RACI roles, monitor KPIs, and support process owners with improvement opportunities and testing ICT tools.

Requirements include a Bachelor's or Master's degree and 3+ years' experience, strong process and data knowledge, IT and office software proficiency, and familiarity with ITIL/PRINCE II. The role offers competitive pay and flexible benefits.

Qualifications

• Bachelor's or Master's degree in a relevant field.
• Minimum of 3 years of relevant experience.
• Solid knowledge of the second national language.
• Strong expertise in process analysis, process mapping, process reengineering, and process documentation.
• In-depth knowledge of business data.
• Advanced proficiency in IT and office software tools.
• Solid knowledge of ITIL and/or PRINCE II processes and methodologies.
• Strong understanding of IT processes and IT environments.

Responsabilités

• Analyze and map existing processes, ensure issue resolution, and implement corrective actions.
• Analyze and document current Business As-Is processes.
• Define process start and end points, identify gaps, and determine improvements.
• Describe process steps, lead times, and RACI matrices.
• Monitor or coordinate monitoring of process performance indicators.
• Support Process Owners in identifying improvement opportunities and preventive actions.
• Support process audits by providing input, expertise, and collaboration.
• Gather and analyze information required by Process Owners to optimize processes (KPIs, SLAs, failures).
• Define, monitor, and report process performance indicators to the Process Owner.
• Contribute to development and implementation of one or more processes within the same domain.
• Draft implementation plans.
• Collaborate on defining new functionalities related to process changes (automation).
• Assist the Process Owner in ICT tool implementation (testing scripts).
• Risk assessment and mitigation actions.
• Identify and document risks and impacts to define actions.
• Provide support in operational management of processes and issue resolution.
• Maintain/update documentation repository and support communication of information.

Connaissances

Process analysis

Process mapping

Process reengineering

Process documentation

Business data

IT proficiency

Office tools

ITIL/PRINCE2

IT environments

Formation

Bachelor's or Master's degree

Description du poste

bpost strives to create an inclusive environment with challenging projects and inspiring collaborations. With our colleagues at the heart of our organisation, we believe in careers rather than jobs. As part of the international group bnode, bpost has transitioned from the Belgian postal operator to a regional and digital expert in parcel size logistics. With a focus on social and environmental sustainability, our people are the foundation of everything we do. We foster a culture that supports diversity, inclusion and career growth, ensuring that every team member has the opportunity to thrive and succeed

What will you do?

• Analyze and map existing processes, ensure the resolution of process-related issues, and implement associated corrective actions
• Analyze and document the current Business As-Is processes.
• Define process start and end points, identify gaps, and determine potential improvements.
• Describe process steps, lead times, and RACI (Responsible, Accountable, Consulted, Informed) matrices.
• Monitor or coordinate the monitoring of process performance indicators.
• Support Process Owners in identifying improvement opportunities and propose associated preventive actions
• Support process audits by providing input, expertise, and collaboration when required.
• Gather and analyze information required by Process Owners to optimize processes (KPIs, SLAs, process failures, etc.).
• Define, monitor, and report process performance indicators to the Process Owner.
• Contribute to the development and implementation of one or more processes within the same functional domain
• Contribute to the drafting of implementation plans.
• Collaborate in defining new functionalities related to process changes (e.g., process automation or partial process automation).
• Assist the Process Owner in managing the implementation of the necessary ICT tools to support these processes (e.g., developing and executing test scripts for complex processes).
• Risk Assessment and Implementation of Actions
• Identify and document risks and their potential impacts in order to define and implement the appropriate mitigation actions.
• Provide support in the operational management of processes and the resolution of related issues.
• Participate in maintaining and updating the documentation repository (technical files, reports, procedure documentation, etc.) and support the communication and dissemination of documentation and information required for the optimal application of processes

Who are you?

• Bachelor's or Master's degree
• Minimum of 3 years of relevant experience
• Solid knowledge of the second national language
• Strong expertise in process analysis, process mapping, process reengineering, and process documentation
• In-depth knowledge of business data
• Advanced proficiency in IT and office software tools

Specifically For The ICT Process Analyst Role

• Solid knowledge of ITIL and/or PRINCE II processes and methodologies
• Strong understanding of IT processes and IT environments

What do we offer?

Like a Long-awaited Parcel, We Want To Make You Feel Welcome And Valued. Our Offer Includes a Competitive Monthly Salary, That Goes Without Saying. On Top Of That, You Can Count On

• Meal vouchers of €8 per working day
• Hospitalization-, group- and disability insurances
• Work/life balance, thanks to flexible working hour
• 20 days of statutory leave and 7 additional extralegal days off
• An end-of-year and performance-based bonus and double holiday pay
• Many benefits from more than 100 bpost-partners

#Bpost #Bnode