Senior Process Analist - Automation Specialist

Bpost

Lichtervelde

Sur place

EUR 42 000 - 66 000

Plein temps

14 jours+

Générateur de candidature

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Avantages offerts par ce poste

Meal vouchers

Health insurance

Group insurance

Disability insurance

Flexible working hours

Annual leave + extra days

Year-end bonus

Résumé du poste

Bpost in Belgium is seeking a Process Analyst to optimize and improve processes across the organization. You will analyze and map current processes, identify gaps, and support the implementation of improvements to ensure efficiency, quality and consistency.

Responsibilities include continuous improvement, data collection (KPIs/SLAs), risk assessment, and documentation. A Master’s degree and at least 3 years in a similar role are required, with strong French/Dutch and English language skills.

Qualifications

Master’s degree required in a relevant field.
Minimum of 3 years of relevant experience in a similar role.
Strong skills in process analysis, mapping and documentation.
Fluent in French or Dutch, good command of English.

Responsabilités

Analyze and map As-Is processes and identify gaps.
Support Owners in identifying improvement opportunities and implement actions.
Contribute to design and implementation of new processes and automation.
Assist in ICT tool testing, scripting, and validation.
Draft and maintain process documentation and ensure best practices.

Connaissances

Process analysis

Process mapping

Business process reengineering

Process documentation

Business data

Formation

Master's degree

Outils

ITIL

Prince II

Office tools

Description du poste

Your missionAs a Process Analyst, you play a key role in optimizing and improving processes within the organization. You analyze, improve, and support the implementation of processes to ensure efficiency, quality, and consistency.

Your responsibilities

Analysis and mapping of existing processes
- Analyze and map Business As-Is processes
- Identify starting and ending points, gaps, and improvement opportunities
- Describe process steps, lead times, and roles (RACI: Responsible, Accountable, Consulted, Informed)
- Monitor and follow up on process performance indicators
Continuous process improvement
- Support Process Owners in identifying improvement opportunities
- Propose and implement preventive and corrective actions
- Participate in process audits and provide your expertise
- Collect and analyze relevant data (KPIs, SLAs, incidents, etc.)
Process development and implementation
- Contribute to the design and implementation of new processes
- Support the development of implementation plans
- Participate in defining new functionalities (e.g. process automation)
- Assist in the implementation of ICT tools (testing, scripting, validation)
Risk management
- Identify and assess risks related to processes
- Implement appropriate mitigation actions
- Provide operational support in incident and problem management
Documentation and communication
- Draft and maintain process documentation
- Ensure the dissemination of procedures and best practices
- Monitor compliance with processes within teams
- Collaborate closely with Process Owners and managers

Education and experience

Master’s degree
Minimum of 3 years of relevant experience in a similar role

Language skills

Strong command of French or Dutch
Good command of English

Technical skills

Solid expertise in: Process analysis and process mapping, Business process reengineering, Process documentation
Good understanding of business data
Proficient in IT and office tools, specific for ICT environment, good knowledge of ITIL or Prince II methodologies, understanding of IT processes and environments

Like a long-awaited parcel, we want to make you feel welcome and valued.

What do we offer?