Soft Facilities Expert

Bpost; Brussel Hoofdstad; Hybride; EUR 55 000 - 75 000; Plein temps

Avantages offerts par ce poste

Meal vouchers

Health insurance

Phone subscription

Flexible benefits plan

Company car or bike leasing

Mobility plan

Work from home

Résumé du poste

bpost is seeking a Soft Facilities Expert to lead all non-technical facilities, including cleaning, catering and hospitality, ensuring they meet standards and stay cost-efficient.

You will manage external vendor contracts, define strategies with procurement, monitor budgets, and report insights to management, using Excel and Power BI to analyse data and drive improvements.

Qualifications

• Master's degree in Facilities Management or equivalent.
• 7+ years of experience in Soft Facilities.
• Fluent in Dutch and French; good English.
• Knowledge of cleaning, catering, and other soft facilities.
• Experience in contract management and specifications.
• Proven ability to optimise processes and manage multiple projects.
• Strong communication and stakeholder management.
• Independent and team player with urgency and drive.
• Data literacy with Excel/Power BI.

Responsabilités

• Oversee management and maintenance of non-technical facilities.
• Coordinate contract management with external facility suppliers.
• Objectify and evaluate performance within vendor management framework.
• Set strategy with procurement for future soft facilities procurement.
• Manage the budget for soft facilities and ensure cost-effective methods.
• Monitor service quality and steer suppliers where needed.
• Advise management and contribute to policy development.
• Carry out regular inspections and report to responsible parties.
• Act as a point of contact for employees on facilities matters.
• Identify and drive change within operations teams.
• Summarise complex files for non-experts and translate needs into specs.

Connaissances

Dutch

French

English

Data analysis

Stakeholder management

Formation

Master's degree in Facilities Management

Outils

Excel

Power BI

Description du poste

bpost strives to create an inclusive environment with challenging projects and inspiring collaborations. With our colleagues at the heart of our organisation, we believe in careers rather than jobs. As part of the international group bnode, bpost has transitioned from the Belgian postal operator to a regional and digital expert in parcel size logistics. With a focus on social and environmental sustainability, our people are the foundation of everything we do. We foster a culture that supports diversity, inclusion and career growth, ensuring that every team member has the opportunity to thrive and succeedWhat will you do?

mission

• As Soft Facilities Expert, you will be responsible for the management and maintenance of all non-technical facilities in an organisation. Think of cleaning, catering, hospitality, waste management. You ensure that these facilities meet the set standards and requirements and that they function optimally.


• You coordinate and monitor contract management with external facility suppliers;


• You objectify and evaluate the performance of service providers within the vendor management framework that you set up for this purpose;


• You set out the strategy together with procurement for future soft facilities procurement processes;


• You manage the budget for soft facilities and ensure efficient and cost-effective working methods;


• You monitor the quality of services and steer suppliers where necessary;


• You advise management and the board on soft facilities and contribute to the development of policy in this area;


• You carry out regular inspections and report to the responsible parties;


• You act as a point of contact for employees and help them with questions or complaints in the area of facilities matters;


• Not only do you identify all change processes within your area of responsibility, you are also the steering factor to guide these changes within the operational teams;


• You are able to summarise complex files and communicate them smoothly and correctly to non-experts and operational users;


• You will translate operational needs into market-based business requirements in specifications.


• You understand that data plays an integral role in modern Facilities Management. You have experience analysing operational, financial and vendor performance data, identifying trends and opportunities, and presenting insights in a concise and actionable manner. While this is not a dedicated data analyst role, a solid understanding of data analysis tools such as Excel, Power BI or equivalent is expected.

Who are you?

• You have a Master's degree, preferably in Facilities Management, or equivalent through experience;


• At least 7 years of relevant experience in Soft Facilities;


• As SPOC for Soft Facilities, it is important that you can communicate fluently in the two national languages: Dutch, French and that you have a good knowledge of English;


• You have a thorough knowledge of cleaning and catering methodologies and regulations. A knowledge of other Soft Facilities services such as Hospitality, Waste Management, Parking, etc. is definitely a plus;


• Knowledge and experience in preparing specifications and contract management is a big plus.


• You have experience in continuously optimising processes, introducing new processes and using new technologies/trends in the execution and follow‑up of contracts;


• Project management skills and ability to manage multiple projects simultaneously;


• Strong communication and interpersonal skills to build relationships at different levels of the organisation and with external contractors and partners;


• Ability to challenge with respect and persuade with fact-based arguments;


• Team player but able to work independently;


• Accustomed to working in a fast-paced environment with a clear sense of urgency and drive to meet deadlines;

What do we offer?

Like a Long-awaited Parcel, We Want To Make You Feel Welcome And Valued. Our Offer Includes a Competitive Monthly Salary, That Goes Without Saying. On Top Of That, You Can Count On

• Meal vouchers of €8 per working day


• Hospitalization-, group- and disability insurances


• A phone subscription, including 25GB data


• A flexible renumeration plan, which allows you to customize your own benefits. A company car, bike leasing, public transportation, extra days off,... the choice is yours


• Possibility to enter the Federal Mobility plan


• Work/life balance, thanks to flexible working hours and the possibility to work from home


• 20 days of statutory leave and 7 additional extralegal days off


• An end-of-year and performance-based bonus and double holiday pay


• Many benefits from more than 100 Bpost-partners

#Bpost #Bnode