Support Engineer 1st Line (medior)

Camco Technologies; Leuven; Hybride; EUR 45 000 - 60 000; Plein temps

Avantages offerts par ce poste

Company car

Meal vouchers

Eco vouchers

Pension plan

Health insurance

Hybrid work

Résumé du poste

An innovative tech company in Leuven is seeking a Support Engineer to join their international Support Team. This role involves providing technical support to customers, handling inquiries, and troubleshooting issues. Candidates should have a Bachelor's degree in IT and strong communication skills in Dutch and English. The position offers a competitive salary package with hybrid work options, in a growing and dynamic environment.

Qualifications

• At least 3 years of experience in a similar role.
• Ability to work independently and thrive in a fast-paced environment.
• Strong teamwork skills.
• Strong communication skills and a customer-focused mindset.
• Analytical, well-organized, and able to prioritize effectively.
• Take initiative, eager to learn, and thrive in a fast-paced technical environment.
• Solution-oriented, diplomatic, and able to work independently while being a strong team player.

Responsabilités

• Handle technical customer inquiries via email and phone.
• Act as the first point of contact for technical incidents.
• Take ownership of customer issues.
• Resolve issues within agreed timelines or escalate when necessary.
• Ensure accurate administrative follow-up of all support cases.
• Collaborate closely with internal Service Technicians for complex problems.
• Take ownership of customer issues and strive for practical, result-oriented solutions.

Connaissances

Excellent knowledge of Dutch

Excellent knowledge of English

Strong communication skills

Analytical skills

Customer-focused mindset

Initiative

Formation

Bachelor's degree in an IT-related field

3+ years in a similar role

Description du poste

Overview

Join to apply for the Support Engineer (medior) role at Camco Technologies.

After an in-depth internal training, you will become part of our international Support Team. You’ll be responsible for providing technical support to our global customer base and act as the first point of contact for technical issues, malfunctions, or inquiries.

Responsibilities

• Handle and follow up on technical customer inquiries via email and phone.
• Act as the first point of contact for technical incidents, defects, or outages.
• Identify and understand customer needs and troubleshoot issues effectively.
• Resolve issues within agreed timelines or escalate when necessary.
• Ensure accurate administrative follow-up of all support cases.
• Collaborate closely with internal Service Technicians for complex problems.
• Take ownership of customer issues and strive for practical, result-oriented solutions.

Qualifications

• Bachelor's degree in an IT-related field and/or at least 3 years of experience in a similar role (e.g. Service Desk Engineer, Technical Support).
• Excellent knowledge of Dutch and English (both required).
• Additional languages (e.g. Spanish, German) are a plus.
• Strong communication skills and a customer-focused mindset.
• You are analytical, well-organized, and can prioritize effectively.
• You take initiative, are eager to learn, and thrive in a fast-paced technical environment.
• Solution-oriented, diplomatic, and able to work independently while being a strong team player.

What We Offer

• A permanent contract with a competitive salary package including a company car, meal vouchers, eco vouchers, pension plan, health insurance, and more.
• A dynamic position in a steadily growing and innovative tech company with over 200 employees.
• Clear career paths with opportunities to evolve into 2nd and 3rd line support roles.
• Possibility of hybrid work
• Comprehensive onboarding and continuous learning through knowledge sharing.

Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Information Technology
• Industries: Maritime Transportation