Support Engineer 1st Line (medior)

CAMCO TECHNOLOGIES; Heverlee; Sur place; EUR 30 000 - 40 000; Plein temps

Résumé du poste

Camco Technologies in Heverlee, Belgium, offers a role in their international Support Team. You will provide technical support to global customers, acting as the first point of contact for technical issues and inquiries.

The position involves working in rotating shifts from Monday to Friday, with responsibilities including handling customer inquiries, troubleshooting issues, and ensuring accurate follow-up of support cases.

Strong communication skills and experience in customer service are essential.

Qualifications

• Strong communication skills to handle technical inquiries.
• Ability to troubleshoot and resolve issues effectively.
• Experience in customer service and technical support is a plus.

Responsabilités

• Handle technical customer inquiries via email and phone.
• Act as the first point of contact for technical incidents.
• Identify customer needs and troubleshoot issues.
• Ensure accurate administrative follow-up on support cases.
• Collaborate with internal Service Technicians for complex problems.
• Take ownership of customer issues for effective resolutions.

Connaissances

Technical support

Communication skills

Problem-solving

Customer service

Description du poste

After an in-depth internal training, you will become part of our international Support Team. You’ll be responsible for providing technical support to our global customer base and act as the first point of contact for technical issues, malfunctions, or inquiries.

You will work in rotating shifts from Monday to Friday: 06:00–14:30 and 13:30–22:00.

Your Responsibilities

• Handle and follow up on technical customer inquiries via email and phone.
• Act as the first point of contact for technical incidents, defects, or outages.
• Identify and understand customer needs and troubleshoot issues effectively.
• Resolve issues within agreed timelines or escalations when necessary.
• Ensure accurate administrative follow-up of all support cases.
• Collaborate closely with internal Service Technicians for complex problems.
• Take ownership of customer issues and strive for practical, result-oriented solutions.