Strategic IT Service Delivery Lead – Europe

Yusen Logistics; Antwerpen; On-site; EUR 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

International environment

Career development

Job summary

Yusen Logistics is seeking an IT Service Delivery Manager to oversee European IT services, lead service delivery improvements, and collaborate with internal teams and external suppliers. The role emphasizes building strong stakeholders relationships and driving service excellence in an international setting.

The ideal candidate combines ITIL/ITSM knowledge with hands-on experience in ServiceNow and a proven ability to improve processes while maintaining high service levels across Europe.

Qualifications

• Degree qualified or equivalent through relevant experience.
• Strong practical knowledge of ITIL and IT Service Management (ITSM).
• Experience working with ServiceNow or a similar ITSM platform.

Responsibilities

• Manage the day-to-day delivery of IT services, ensuring agreed service levels and customer expectations are consistently achieved.
• Build and maintain strong relationships with internal stakeholders, business users and external suppliers.
• Monitor service performance, analyse KPIs and implement continuous improvement initiatives.
• Support the development and implementation of IT service delivery strategies, policies and procedures.
• Identify service risks and proactively implement corrective and preventative actions.
• Ensure compliance with IT governance, industry standards and IT Service Management best practices.
• Support key ITIL processes, including Major Incident, Change and Risk Management when required.
• Maintain accurate documentation, records and service management processes.
• Drive a customer-focused culture and continuously improve the quality and efficiency of IT services.

Skills

Stakeholder management

Communication

Organizational skills

Problem solving

Multitasking

Customer focus

Change management

Microsoft Office

Education

Degree or equivalent

Tools

ServiceNow

ITSM

Job description

Yusen Logistics is seeking an IT Service Delivery Manager to oversee European IT services, lead service delivery improvements, and collaborate with internal teams and external suppliers. The role emphasizes building strong stakeholders relationships and driving service excellence in an international setting.

The ideal candidate combines ITIL/ITSM knowledge with hands-on experience in ServiceNow and a proven ability to improve processes while maintaining high service levels across Europe.