Delivery Leader, IT Services & EU Projects (Hybrid)

Qualco Group; Brussel Hoofdstad; Hybrid; EUR 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid working

International exposure

Competitive remuneration

Job summary

Quento Technologies S.A. delivers transformative ICT solutions across AI, Digital Engineering, Cloud and Cybersecurity, supporting European institutions and international organizations.

We seek an experienced Delivery Manager to lead IT services, projects and framework contracts with a trusted customer partner approach. You will manage T&M, fixed price and managed services engagements, drive governance, reporting, and continuous improvement across distributed teams and vendors in a European

Qualifications

• University degree in Business Administration, Information Technology, Engineering, or a related field.
• Minimum 5 years of experience in Service Delivery, Project Management, PMO, Consulting, or IT Services environments.
• Proven experience managing T&M, Fixed Price, or Managed Services contracts and delivering customer engagements.
• Strong understanding of project and service delivery methodologies, including Agile, Scrum, PM², PRINCE2, PMI, or similar frameworks.
• Experience in resource planning, forecasting, budgeting, utilization management, risk management, and delivery governance.
• Strong financial and commercial awareness, including contract management, burn-rate monitoring, KPI/SLA management, and reporting.
• Experience managing customer relationships, stakeholder communication, escalations, and service reviews.
• Strong organizational, analytical, problem-solving, and communication skills, with the ability to manage multiple priorities and stakeholders.
• Experience working with distributed teams, subcontractors, consortium partners, and multicultural environments.
• Experience consulting, public sector, or EU institutions will be considered an asset.
• Excellent knowledge of Greek and English, both written and verbal. Knowledge of a 3rd European language would be an asset.

Responsibilities

• Own the successful delivery of Time & Materials (T&M), Fixed Price, and Managed Services engagements, ensuring contractual commitments and customer expectations are met.
• Manage framework contracts, service engagements, and implementation projects in line with contractual objectives.
• Act as the primary point of contact for customers regarding delivery, operational matters, and escalations.
• Plan, coordinate, and monitor project activities, resources, timelines, deliverables, and inter-project dependencies.
• Monitor project performance, risks, issues, and milestones, ensuring timely mitigation and corrective actions.
• Oversee resource planning, staffing, consultant onboarding/offboarding, and capacity management.
• Manage delivery financials, including forecasting, burn-rate monitoring, utilization, effort tracking, and invoicing inputs.
• Ensure accurate timesheet reporting and compliance with contractual requirements.
• Ensure contractual KPIs and SLAs are achieved, monitored, and reported to customers and management.
• Prepare and present delivery status reports, dashboards, KPIs, service reviews, and executive updates.
• Lead stakeholder communication, governance forums, steering committees, service reviews, and working groups.
• Coordinate internal teams, consortium partners, subcontractors, vendors, and customers to ensure successful delivery outcomes.
• Support contract growth through change requests, contract extensions, service proposals, and new business opportunities.
• Maintain project and contract governance artefacts, including action logs, risk registers, decision records, and delivery documentation.
• Drive continuous improvement initiatives to enhance delivery efficiency, service quality, and customer satisfaction.

Skills

Delivery Management

Customer Engagement

Contract & PMO

Stakeholder Management

Risk & Governance

Multi-national teams

Agile/PM frameworks

Education

University degree in Business Administration / IT / Engineering

Job description

Quento Technologies S.A. delivers transformative ICT solutions across AI, Digital Engineering, Cloud and Cybersecurity, supporting European institutions and international organizations.

We seek an experienced Delivery Manager to lead IT services, projects and framework contracts with a trusted customer partner approach. You will manage T&M, fixed price and managed services engagements, drive governance, reporting, and continuous improvement across distributed teams and vendors in a European