Strategic Enterprise CRM Executive

ServiceNow, Inc.; Brussel; Sur place; EUR 90 000 - 150 000; Plein temps

Résumé du poste

ServiceNow is seeking a CRM Senior Account Executive to oversee market success of CRM products. You will engage assigned accounts, create new business, and drive pipeline across a substantial portion of the sales cycle, partnering with Core Field, Solution Sales, and Services teams.

You will develop territory strategy, collaborate on demonstrations, and manage executive relationships with CFO/CIO/COO across CRM workflows. Travel regionally as required.

Qualifications

• 8+ years of sales experience within complex software or platform solutions.
• Deep experience in solution sales for CRM/CX/CSM.
• Ability to build relationships with current and prospective clients at C-level.
• Experience leading virtual or matrixed teams.
• Ability to understand broad IT needs for prospective clients.
• Fluency in English and the local language.

Responsabilités

• Oversee development and growth of assigned accounts and deploy territory resources.
• Develop a sales strategy and regional plan for the territory.
• Engage with multiple C-suite personas across CRM products and solutions.
• Lead executive discussions and position meetings.
• Collaborate with Solution Consulting to demonstrate CRM solutions and orchestrate relationships.
• Build a clear roadmap to promote outstanding customer experience across teams.
• Be the trusted advisor to customers on Customer Engagement & Operations roadmaps.
• Own and lead CRM opportunities and drive revenue with core sales teams.
• Present CRM Workflows offerings to prospects, customers, partners, and at events.
• Articulate customer success strategies to standardize Platform presentations.
• Qualify prospects and develop new opportunities and revenue streams.
• Manage sales process and close opportunities.
• Maintain ongoing account management for customer satisfaction and growth.

Connaissances

AI in work processes

Solution sales

CRM/CX/CSM domain knowledge

Lead virtual teams

Business IT needs analysis

Sales experience 8+ years

Industry vertical knowledge

Relationship building with clients

Negotiation skills

High-paced environment adaptability

Clear communication (written & spoken)

C-level stakeholder engagement

Regional travel

English + local language fluency

Description du poste

ServiceNow is seeking a CRM Senior Account Executive to oversee market success of CRM products. You will engage assigned accounts, create new business, and drive pipeline across a substantial portion of the sales cycle, partnering with Core Field, Solution Sales, and Services teams.

You will develop territory strategy, collaborate on demonstrations, and manage executive relationships with CFO/CIO/COO across CRM workflows. Travel regionally as required.