Store Manager

TUMI; Brussel; On-site; EUR 48,000 - 64,000; Full time

Benefits offered by this job

Full-time contract (37h/week)

Competitive salary

Generous bonus program

Qualitative training package

Career opportunities

Job summary

TUMI, a global leader in luggage and travel accessories, is seeking a Store Manager in Brussels to drive daily store performance and customer experience. You will lead a high‑energy team, manage visuals, stock, and promotions, and ensure operational excellence in a fast‑paced luxury retail environment.

The ideal candidate has proven retail leadership in premium brands, is fluent in English, enjoys coaching others, and is comfortable working weekends.

Qualifications

• Previous store manager experience in a high‑level brand retail environment.
• Organizational, managerial and communication skills.
• Flexible and able to work weekends.
• Very client‑oriented with a focus on service excellence.
• Fluent in English.

Responsibilities

• Analyze shop performance and drive sales to meet plans.
• Provide exceptional client service and uphold sales standards.
• Coach, train and develop the team; manage personnel planning.
• Oversee stock, pricing accuracy and loss prevention.

Skills

Store management experience

Customer service orientation

Leadership & coaching

Fluent English

Weekend availability

Job description

About Us

Who we are:

Since 1975, TUMI has been creating world-class business, travel and performance luxury essentials, designed to upgrade, uncomplicate, and beautify all aspects of life on the move. Blending flawless functionality with a spirit of ingenuity, we’re committed to empowering journeys as a lifelong partner to movers and makers in pursuit of their passions. The brand is sold globally in over 75 countries with approximately 2,000 points of sale.

Job Description

Would you also like to work for a global market leader in a brand-new environment? Do you have the commercial talent and drive we are looking for? Are you a flexible team player for whom working on weekends is not a problem with a great passion for our brand and products? Then let us start a new Samsonite trip together!

The store manager is responsible for the daily direction of the store, in order to become a profitable store, within the predetermined budgets.

The job of the store manager includes, but is not limited to, these following important tasks:

Analysis of the shop performance

• You do everything to reach the sales plans.
• You collect and analyze the KPI’s and initiate ways to improve them.

Client Service

• You apply the obligated sales standards and you use up-to-date technical product knowledge to increase the sales. You ensure that this is also applied by the store personnel.
• You provide a special and inspiring service, beyond expectation of the customer and handle a loyal and personal approach.

Personnel Management

• You coach, train, motivate and develop the team in order to reach the goals.
• You set up the personnel planning in an efficient way.
• You follow-up the accomplishments of the team very well and you make sure that the rules are being followed.

Stock

• You manage the stock in a correct way.
• You check that the products are priced correctly and you minimize the losses in order to reach the company numbers.

Operations

• You are responsible for an accurate and a trustworthy compliance of the daily procedures (money and banking, shop opening and closing, health and safety, etc.).
• You ensure that the repairs are being followed-up professionally and accurately.

Merchandising, Marketing & Promotions

• You take care of the shop and window presentation and lay‑out in accordance with the defined standards.
• You take care of a full preparation and implementation of promotions and the correct use of promotion materials.

WE’RE LOOKING FOR AND YOU ARE…

We Expect a Store Manager To

• Have a previous experience as a store manager in a high-level brand retail environment.
• Have good organizational, managerial, coaching and communicative skills.
• Be flexible and be able to work weekends.
• Communicate in a clear, concise and understandable way and to listen to others.
• Be very client-oriented.
• Communicate fluently in English.
• Be able to influence, take decisions and responsibility in a rapidly evolving and changing environment.
• Be stress resistant.
• Be informed on new market trends, client wishes and the competition.
• Act as an ambassador of the company, who lives by the values and shows passion for the brand.

WE’RE OFFERING

We Are Offering You

• The opportunity to work for a global leader in luggage and travel accessories.
• A fulltime contract (37h/week)
• A competitive salary.
• A generous bonus program.
• A qualitative training package.
• A wide range of career opportunities.

Travel is one of life’s greatest experiences. Are you ready to travel with us?

About The Team

Why you'll love working here:

At TUMI, you’ll find a dynamic working environment, joining a community where each team member is empowered with an entrepreneurial spirit. Associates are respected as a vital part of the organization and recognized for their contributions. We believe in a workplace that gives every individual the opportunity to make an impact, and our ongoing commitment is to provide all the tools you need to succeed— guidance towards individual career growth, professional training and development initiatives, and a motivating, exciting environment— along with competitive salaries and comprehensive benefits programs.

What We Value

• INNOVATIVE BY NATURE. SUSTAINABLE BY CHOICE. TUMI protects the things that matter most, the things you own and the planet you travel to see. Our planet is an astonishing place and we believe it’s our responsibility to preserve it for travelers of the future. By putting excellence and quality first, we ensure that every TUMI product has lifelong purpose, supported by our rigorous testing standards, exploration of recycled materials, and global repair network.
• PARTNERS WE BELIEVE IN. Staying true to our values by helping take care of the most vulnerable among us aligns with our mission and is a core element of what we do. We focus on three main areas: promoting wellbeing; empowering vulnerable communities; and protecting the earth’s beautiful places. Each year we extend our philanthropic efforts to partners that help better the world. From supporting St. Jude Children’s Research Hospital fight to cure childhood cancer to Waves for Water who provides clean water to communities in need, we proudly stand by the profound changes they enact.
• CULTURE & INCLUSION. As an organization, we are committed to a diverse and vibrant culture, welcoming people from all walks of life. Our long-standing commitment to culture and inclusion empowers each of us to bring our authentic selves and unique differences to work every day.

The actual rate of pay offered depends on various factors, including qualifications for the position and relevant experience; as well as other legitimate, non-discriminatory business factors specific to the position or location.

Tumi is an equal opportunity employer and is committed to promoting and maintaining a work environment in which all applicants, associates, customers, and other individuals are treated with dignity and respect free from unlawful harassment, discrimination, or retaliation.