Store Leader: Elevate Customer Experience & Team Impact

Crocs, Inc.; Maasmechelen; Sur place; EUR 42 000 - 64 000; Plein temps

Résumé du poste

Crocs, Inc. is seeking a Store Manager to lead daily operations at our Limburg Maasmechelen store. You will drive sales, elevate consumer service, and mentor a diverse team to exceed KPIs while upholding Crocs brand values.

The role requires 4+ years in retail leadership, excellent communication in English and local language, and flexibility for evenings, weekends, and holidays. You will manage stock, visuals, pricing, and loyalty programs to create memorable shopping experiences.

Qualifications

• 4+ years of total retail experience, preferably with previous Store Manager experience.
• Proven leadership skills with the ability to challenge, empower, and drive team results.
• Strong communication skills in English and local language to successfully connect with store team members, operations managers, district managers and corporate partners
• Proven success with setting and delivering store KPIs and building customer loyalty
• Flexibility in work schedule, including nights, weekends, holidays and extended hours, with regular attendance
• A genuine excitement for retail and sales, with a passion for creating memorable shopping experiences for all consumers.
• Strong communication and interpersonal skills, building rapport with consumers and team members alike.
• A proactive approach to completing tasks efficiently and with attention to detail.
• Proficiency in MS Office and different POS systems
• A commitment to representing Crocs as a proud brand ambassador, embodying the brand’s values and helping drive its success.

Responsabilités

• Deliver outstanding service to our consumers using our CHARM service model
• Leads the store team in surpassing performance metrics including sales, consumer service and charms
• Apply analytical thinking & company reporting to find opportunities within store, empowering the team to make strategic decisions
• Lead visual presentation, product flow, replenishment, and operational standards throughout the store
• Build Foster a welcoming, inclusive environment that engages promotes internal growth and builds an external network of talent
• Coordinate, delegate, prioritize and meet store deadlines while ensuring effective follow up on daily activities
• Contribute to crafting a team environment that encourages sharing of suggestions, ideas, and concerns while upholding Crocs Inc. values
• Learn & assist in various departments including consumer service, product knowledge, visual presentation, and stock room management.
• Support team members in the daily execution of retail operations i.e., POS system management and use, stock replenishment, assist in pricing and markdown processes seasonally, promote loyalty programs, maintain cleanliness and recovery standards etc.
• Adhere to Crocs, Inc. Asset Protection policies and procedures, including shortage prevention, inventory control, and compliance procedures

Connaissances

Store leadership

Team empowerment

English communication

Local language communication

KPI management

Customer loyalty

Flexibility

Attention to detail

MS Office

POS systems

Outils

MS Office

POS systems

Description du poste

Crocs, Inc. is seeking a Store Manager to lead daily operations at our Limburg Maasmechelen store. You will drive sales, elevate consumer service, and mentor a diverse team to exceed KPIs while upholding Crocs brand values.

The role requires 4+ years in retail leadership, excellent communication in English and local language, and flexibility for evenings, weekends, and holidays. You will manage stock, visuals, pricing, and loyalty programs to create memorable shopping experiences.