Store Team Lead

Crocs, Inc.; Maasmechelen; Sur place; EUR 32 000 - 42 000; Plein temps

Résumé du poste

Crocs, Inc. is seeking a Sales Team Lead to drive exceptional customer experiences in our Maasmechelen store. You will oversee opening and closing procedures, coach team members on products and promotions, and push daily sales toward goals. This role offers growth alongside a dynamic, global team.

You’ll bring 2–3 years of retail experience, a passion for retail, and strong communication skills to lead by example and maintain store standards, stock, and loyalty initiatives.

Qualifications

• 2–3 years of total retail experience; preference for candidates with store leadership roles.
• Flexible schedule including nights, weekends, holidays and extended hours; regular attendance essential.
• Passion for creating memorable shopping experiences for all consumers.
• Strong communication and interpersonal skills.

Responsabilités

• Deliver outstanding service to customers using Crocs' service model.
• Lead and support store team; oversee opening and closing procedures.
• Educate team on products, promotions, and POS processes.
• Coordinate store operations across departments; manage stock and visuals.
• Support sales targets and promotions; drive loyalty program enrolment.
• Set a positive example and collaborate with Store Management to improve KPIs.
• Adhere to Asset Protection policies and inventory control procedures.

Connaissances

Retail experience

Leadership experience

Customer service

Communication skills

Detail-oriented

Outils

POS System

Description du poste

At Crocs, Inc., every career offers a chance to make a real impact. No two journeys look the same. And that's exactly how we like it. Whether you’re welcoming customers into our stores, collaborating with global teams at our headquarters, or keeping operations moving at our distribution centers, your impact is real and valued. At Crocs, Inc. you’re not expected to fit a mold. You’re encouraged to break it and create something better.

Overview

As a Sales Team Lead you will play a pivotal role in providing valuable experiences and world class service to our consumers every day. In this position, you will be responsible for overseeing all opening and closing procedures, educating team members on products and promotions, and driving daily sales targets to achieve company goals and initiatives. This role offers the opportunity to grow alongside some of the industry’s finest teammates and partners.

What You’ll Do

• Deliver outstanding service to our consumers using our C.H.A.R.M. service model
• Proactively contribute to creating an enjoyable team environment that encourages the sharing of suggestions, ideas and concerns
• Coordinate, delegate, prioritize and meet store deadlines, ensuring follow up on daily activities within the building
• Learn & assist in various departments within the store including consumer service, product knowledge and placement, visual presentation, and stock room management.
• Support team members in the daily execution of retail operations i.e., POS system management and use, stock replenishment, pricing and markdown processes, promotion of loyalty programs, and maintaining cleanliness and recovery standards
• Leads by example and collaborates with Store Management to improve personal key performance indicators through sales-driven techniques
• Adhere to Crocs, Inc. Asset Protection policies and procedures, including shortage prevention, inventory control, and compliance procedures

What You’ll Bring to the Table

• 2 – 3 years of total retail experience; with a preference for candidates with previous store leadership roles
• Flexibility in work schedule, including availability for nights, weekends, holidays and extended hours, with regular attendance being essential
• A genuine excitement for retail and sales, with a passion for creating memorable shopping experiences for all consumers.
• Strong communication and interpersonal skills, building rapport with consumers and team members alike.
• A proactive approach to completing tasks efficiently and with attention to detail.
• A commitment to representing Crocs as a proud brand ambassador, embodying the brand’s values and helping drive its success.

The Company is an Equal Opportunity Employer committed to a diverse and inclusive work environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability, or any other protected classification.

Job Category: Retail