Store Team Leader — Sales, Service & Guest Experience

Crocs; Maasmechelen; Sur place; EUR 36 000 - 48 000; Plein temps

Résumé du poste

Crocs in Belgium is seeking a store leader to deliver outstanding service, manage daily retail operations, and drive performance across sales, customer service, and inventory.

You will lead the store team, delegate tasks, coordinate deadlines, and maintain POS and loyalty program execution, while ensuring a welcoming shopping experience.

Ideal candidates have 2–3 years retail experience with leadership, strong communication in local language and English, and a proactive, detail‑oriented approach.

Qualifications

• 2–3 years of total retail experience, with a preference for candidates with previous store leadership roles.
• Proven leadership skills, with a drive to challenge, empower, and achieve team results.
• Proven communication skills in local language and English (written and verbal).
• Flexibility in work schedule, including nights, weekends, holidays and extended hours, with regular attendance being essential.
• A genuine excitement for retail and sales, with a passion for creating memorable shopping experiences for all consumers.
• A proactive approach to completing tasks efficiently and with attention to detail.
• Proficiency in MS Office and different POS systems
• A commitment to representing Crocs as a proud brand ambassador, embodying the brand’s values and helping drive its success.

Responsabilités

• Deliver outstanding service to our consumers using our C.H.A.R.M. service model.
• Establish and nurture relationships with consumers, team members, and the community.
• Lead the store team in meeting and exceeding performance metrics, including sales, consumer service and charms.
• Coordinate, delegate, prioritize and meet store deadlines and follow up on daily activities.
• Contribute to creating an enjoyable team environment that encourages sharing of suggestions and concerns.
• Learn and assist in various departments within the store including consumer service, product knowledge and placement, visual presentation, and stock room management.
• Support team members in daily execution of retail operations (POS, stock replenishment, pricing, loyalty promotions, cleanliness, recovery).
• Adhere to Asset Protection policies and procedures, including shortage prevention, inventory control, and compliance.

Connaissances

Retail leadership

Customer service

Team leadership

Store operations

POS systems

MS Office

Outils

POS systems

MS Office

Description du poste

Crocs in Belgium is seeking a store leader to deliver outstanding service, manage daily retail operations, and drive performance across sales, customer service, and inventory.

You will lead the store team, delegate tasks, coordinate deadlines, and maintain POS and loyalty program execution, while ensuring a welcoming shopping experience.

Ideal candidates have 2–3 years retail experience with leadership, strong communication in local language and English, and a proactive, detail‑oriented approach.