Site Leader

Eurofins; Antwerpen; Hybride; EUR 90 000 - 120 000; Plein temps

Avantages offerts par ce poste

Meal Vouchers

Eco-Cheques

Hospitalization insurance

ADV days

Well-being program

Payflip

Team lunches

1 day home option

Résumé du poste

Eurofins PSS Insourcing Solutions in Beerse, Belgium, seeks a Site Lead to oversee client-site services, ensure GMP/compliance, and manage operational performance. You will lead teams, optimize resources, and maintain strong client relationships while aligning with corporate objectives.

This full-time hybrid role offers KPI-driven leadership, stakeholder engagement, and continuous improvement initiatives, with on-site work five days and one day from home.

Qualifications

• Holds a master’s degree in pharmaceutical sciences or business.
• Fluent in English; Dutch is a plus.
• 2–5 years of leadership or people management experience.
• Experience in GMP and/or regulated environments.
• Strong KPI management and stakeholder engagement abilities.

Responsabilités

• Lead client relationship management and serve as the main liaison for the client and Eurofins PSS.
• Oversee daily operations, resource planning, and KPI performance.
• Drive continuous improvement and implement new projects and changes.
• Ensure GMP/compliance and quality standards are upheld.
• Partner with HR for recruitment, onboarding, and talent development.

Connaissances

Leadership

Stakeholder management

Communication skills

Strategic thinking

Continuous improvement

Formation

Master's degree in pharmaceutical sciences

Master's degree in Business

Description du poste

Company Description

Eurofins PSS Insourcing Solutions® is a global, award-winning insourcing solution. We place our skilled team directly at the client site, managing operations seamlessly and eliminating complexities. We ensure a strategic, long-term service commitment that delivers value directly at the client' site, utilising their facilities, equipment, and methodologies, while maintaining the same service, expertise, and cGMP compliance available at the Eurofins facility. If you're an employee seeking an exceptional career journey, Eurofins PSS Insourcing Solutions® is your gateway to a future where innovation, collaboration, and success converge. Join us in a world where excellence knows no boundaries!

Job Description

The Site Lead is responsible for the overall oversight of the services provided at a client site. Acting as the primary operational leader and key point of contact for both the client and the organization, the Site Lead ensures excellence in service delivery, compliance, resource allocation, talent development, and client satisfaction. The role combines people leadership, business acumen, and stakeholder management to ensure the successful execution of the service activities while maintaining alignment with client expectations and organizational objectives.

Key Responsibilities

• Client Relationship Management
• Serve as the primary liaison between the client and Eurofins PSS.
• Build and maintain strong, professional relationships with client stakeholders.
• Conduct regular business reviews and operational meetings with client representatives.
• Identify opportunities to enhance service delivery, operational efficiency, and customer satisfaction.
• Escalate and resolve client concerns in a timely and professional manner.

Operational Leadership

• Lead the daily operations of the team deployed at the client site.
• Safeguard adequate resource allocation and workload management.
• Monitor operational performance against established KPIs and service objectives.
• Drive continuous improvement initiatives to optimize processes and increase efficiency.
• Support implementation of new projects, technologies, and operational changes.
• Ensure service continuity through appropriate risk management and contingency planning.

People Management

• Directly manage team leaders and/or support personnel as applicable.
• Participate in recruitment and ensure a successful onsite onboarding for all new employees.
• Conduct performance evaluations and development discussions.
• Foster a culture of accountability, engagement, collaboration, and continuous learning.
• Support employee career development and succession planning.
• Work together with HR to address employee relations matters.

Quality, Compliance & Safety

• Ensure adherence to GMP, GLP, GCP, … standards, and applicable regulatory requirements.
• Maintain compliance with client procedures, company policies, and industry regulations.
• Promote a strong culture of quality and data integrity.
• Support audits, inspections, and quality investigations.
• Ensure completion of training and qualification requirements.
• Champion site safety initiatives and regulatory compliance programs.

Financial & Business Management

• Monitor performance and identify opportunities for cost optimization.
• Support workforce planning.
• Contribute to business reviews and growth opportunities.
• Assist in developing business cases and proposals for expanded services.

Project & Change Management

• Lead or support strategic and operational projects.
• Coordinate cross-functional initiatives involving client and internal stakeholders.
• Manage organizational and operational changes effectively.
• Track project milestones, risks, and deliverables.
• Ensure successful implementation of new service offerings and business processes.

Qualifications

• Holds master’s degree in pharmaceutical sciences or a Business Degree.
• Fluent communication skills in English as this is the working language. Dutch is nice to have.
• 2-5 years of leadership or people management experience.
• Experience working within GMP and/or regulated environments.
• Continuous improvement mindset.
• Experience with KPI management and performance monitoring.
• Excellent stakeholder management and communication skills.
• Understanding of laboratory operations and scientific workflows is a plus.
• Strategic thinking and planning capabilities.

Additional Information

• A full-time (40hours/week) Monday – Friday job.
• A Permanent contract with flexible working hours. (Can start between 7am and 9:30am)
• Place of work: Beerse, Belgium.
• Ability to work 1 day from home.
• Work in a fast growing international organization.
• Meal Vouchers 8 Euro/Working Day.
• Eco-Cheques +/- 250 Euro/Year.
• DKV Hospitalization insurance.
• Additional 12 ADV days.
• A company well-being program targeting both mental and physical well-being.
• Access to Payflip, an innovative app that helps you take control and optimize your paycheck.
• A fantastic team with monthly team lunches, fun teambuilding activities (laser tag, escape rooms, sports, etc.) and above all; a great collaborative international work environment
• Personal development through learning on the job and additional trainings.
• And more.