Supervisor

TALENTUS NV; Eigenbrakel; Sur place; EUR 60 000 - 80 000; Plein temps

Avantages offerts par ce poste

Meal vouchers

Hospitalisation insurance

Group insurance

32 days annual leave

Résumé du poste

Talentus zoekt een Supervisor II, Onsite Lab Operations Support, die dagelijks labondersteuning coördineert op een farmaceutische site. Je leidt een team, bewaakt servicekwaliteit en zorgt voor soepele samenwerking tussen laboratorie stakeholders, operations en externe partners.

Je bent verantwoordelijk voor KPI’s, continue verbetering en naleving van HSE en kwaliteit, met sterke leiderschaps- en communicatieve vaardigheden in Frans en Engels.

Qualifications

• Bachelor in a scientific field or equivalent experience.

Responsabilités

• Lead and coordinate daily lab support operations on-site.
• Manage team performance and coaching.
• Maintain client relationships and service levels.
• Oversee inventory, sample logistics, waste management and general lab services.
• Monitor operational KPIs and drive continuous improvement.
• Ensure HSE, quality compliance and audits.
• Collaborate with Operations, HR and Commercial teams.

Connaissances

People leadership

Team coaching

Stakeholder management

KPI reporting

Service excellence

Problem solving

HSE knowledge

GxP knowledge

MS Office

French language

English language

Formation

Bachelor's degree in a scientific field

Outils

MS Office

Description du poste

De HR-experten van Talentus brengen jou in contact met je toekomstige werkgever. Deze gepassioneerde specialisten werken voor middelgrote Belgische ondernemingen. Zij maken er hun missie van om jouw talent te laten openbloeien in een job die je als gegoten zit.

De job

The Supervisor II, Onsite Lab Operations Support is responsible for leading and coordinating daily lab support operations within a pharmaceutical client environment. This role ensures high-quality service delivery aligned with operational objectives, client expectations, and safety and compliance standards. Acting as a key on-site leader and primary point of contact, the Supervisor drives team performance, optimizes workflows, and ensures seamless collaboration between laboratory stakeholders, operations teams, and external partners. Key Responsibilities

• Team Leadership & People Management
• Client Relationship & Service Management
• Operational Management
• Performance Management & KPIs
• Continuous Improvement & Problem Solving
• Compliance, HSE & Quality
• Qualifications & Experience
• Skills & Competencies
• Leadership & Behavioral
• Technical & Functional Languages

Werkregime

100%

Aanbod

What we have to offer:

• Temporary or permanent contract, both options are possible.
• Flexible working hours to support a healthy work-life balance.
• An attractive gross salary complemented by a comprehensive benefits package, including €8 meal vouchers per worked day, eco vouchers, group insurance, hospitalization insurance, and a net expense allowance.
• In addition, you will benefit from 32 days of annual leave.

Jouw profiel

As Supervisor II, Onsite Lab Operations Support, you will be responsible for the daily coordination of on-site laboratory support services. You lead a team of associates, ensure smooth operations, and act as the key contact for both internal stakeholders and customers.

People Leadership

• Lead, coach, and develop a team of laboratory support associates
• Set priorities, monitor performance, and conduct regular evaluations
• Foster a collaborative, accountable, and customer-focused team culture
• Ensure effective onboarding, training, and continuous development

Operational Management

• Coordinate daily laboratory support activities, including inventory management, sample logistics, consumables handling, waste management, and general lab services
• Plan resources and workflows according to operational needs and customer priorities
• Maintain a hands‑on approach and support operational activities when required
• Ensure service continuity, efficiency, and high-quality execution

Customer & Stakeholder Management

• Serve as the primary point of contact for laboratory managers, scientists, and end users
• Build strong customer relationships and ensure a high level of service satisfaction
• Lead service review meetings and align priorities with key stakeholders
• Collaborate closely with internal support functions such as Operations, HR, and Commercial teams

Performance & Continuous Improvement

• Monitor operational KPIs, service levels, and customer satisfaction
• Analyse performance data to identify trends and improvement opportunities
• Drive process optimization initiatives and promote a culture of continuous improvement
• Perform regular Gemba walks and implement sustainable solutions to operational challenges

Compliance & Safety

• Ensure compliance with HSE, quality, and site-specific procedures
• Support audits, inspections, and CAPA activities
• Promote safe working practices and adherence to SOPs and compliance standards

Your profile

• Bachelor's degree in a scientific field or equivalent experience
• Minimum 3 years of people management experience
• Experience within a laboratory, pharmaceutical, or regulated environment is highly preferred
• Strong leadership, coaching, and stakeholder management skills
• Customer-oriented, hands‑on, and solution‑driven mindset
• Experience with KPI reporting and operational performance management
• Knowledge of HSE and GxP environments is an asset
• Proficient in Microsoft Office applications
• Fluent in French and English, both written and spoken

Het bedrijf

Our client is a leading global provider of essential products and services across a wide range of sectors, including the biopharmaceutical industry, healthcare, education, and government. In addition, they offer advanced technologies and specialized materials. Due to the company's continued growth, they are currently seeking a supervisor to strengthen their team and provide optimal support for production processes

Grootte

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