Shift leader (M/F/X)

Thon Property; Sint-Joost-ten-Node; Sur place; EUR 32 000 - 42 000; Plein temps

Avantages offerts par ce poste

Flexible benefits

Public transport subsidy

Hospitalization insurance

Seniority days

Lunch voucher

Personal development

Team events

Family event

Fun work atmosphere

Résumé du poste

Thon Hotel Brussels City Centre is seeking a motivated Shift Leader for the Front Office team. The ideal candidate is a true team player with integrity, capable of leading and supporting the reception crew during shifts while ensuring smooth daily operations.

You will create a warm guest experience with a down-to-earth attitude and proactive service. Fluency in French and English is required; additional languages are a plus.

Qualifications

• Proven experience as a receptionist (mandatory).
• Fluency in French and English (additional languages are an asset).
• Strong communication and interpersonal skills.

Responsabilités

• Lead and support the reception team during shifts to ensure smooth daily operations.
• Handle guest check-ins and check-outs with a warm, professional attitude.
• Answer emails and manage invoice checks as part of daily tasks.
• Maintain high guest service standards and act as a problem-solver on shift.

Connaissances

Fluent French

Fluent English

Team leadership

Guest service

Communication

Description du poste

• Engaged for the long term. We offer more than a job; we offer a place where you can feel at home, grow, and build a career.
• We brighten your day. Because when you feel supported at work, it shows, in every guest experience.
• Innovative. We constantly improve and invest in our hotels.
• Financially solid. An international company you can rely on.
• Green.We matter to contribute to a more sustainable society for future generations being locally and internationally certified with green labels.

About Thon Hotels

• Engaged for the long term. We offer more than a job; we offer a place where you can feel at home, grow, and build a career.
• We brighten your day. Because when you feel supported at work, it shows, in every guest experience.
• Innovative. We constantly improve and invest in our hotels.
• Financially solid. An international company you can rely on.
• Green.We matter to contribute to a more sustainable society for future generations being locally and internationally certified with green labels.

We are looking for a motivated and service‑oriented Shift Leader to join our Front Office team at Thon Hotel Brussels City Centre.

The ideal candidate is a true team player with strong integrity and honesty, capable of leading, motivating, and supporting the reception team during shifts while ensuring smooth daily operations. You have a genuine, down‑to‑earth, and warm welcoming attitude towards guests and consistently stride to create a positive and memorable experience.

Why join us ?

• Family mindset. At Thon Hotels you are not a number, but an individual with your own skills, talents, and passion.
• Diversity. Our guests and your future colleagues come from all over the world.
• Flat hierarchy. No useless bureaucracy & corporate mentality.
• Autonomy. You are the actor of your career by doing the extra step without fear.

Do ?

You are highly guest‑focused, proactive, and solution‑driven, able to remain calm and professional in busy or challenging situations.

• Amaze. Amaze guests with excellent service and by going the extra mile.
• Office. Answering e-mails, checking invoices and performing the check-in and checkout tasks are your second nature.
• Service. You constantly look out for our guests at the reception.
• Flexible. You love working flexible schedules.
• Supervise. You encourage your team and are responsible for the smooth running of your shift.

Our perfect match ?

• Proven experience as a receptionist (mandatory); experience as a Shift Leader or Supervisor is a strong plus.
• Ability to manage the team on shift and the shift efficiently.
• Fluency in French and English (additional languages are an asset).
• Strong communication and interpersonal skills.
• High sense of responsibility, integrity, and reliability
• Hands‑on, flexible, and approachable leadership style
• Attention to detail and strong problem‑solving skills

Receive

Motivational remuneration package including:

• Flexible extra-legal benefits. Pick and choose between an attendance bonus, extra days off or a cafeteria plan.
• Contribution to public transportation costs. And yes, we contribute for 100%.
• Non-recurrent benefitslinked to results (CCT90). A nice little extra.
• Hospitalization insurance. And yes, also for the people you love who live at the same address.
• Seniority days.Extra days off according to your seniority and age.
• Lunch voucher. We provide a lunch voucher for every workday.
• Personal development. You can choose trainings through our catalogue.
• Celebrate. We encourage to celebrate successes with your team at staff events.
• Family event. You will be invited to a family event where you and relatives are honoured.
• Fun. Excellent working atmosphere with the nicest colleagues.