Shift leader (M/F/X)

Thon Gruppen AS; Brussel Hoofdstad; Hybride; EUR 26 000 - 32 000; Plein temps

Avantages offerts par ce poste

Flexible benefits

Transportation allowance

Lunch voucher

Seniority days

Hospitalization insurance

Résumé du poste

Thon Hotels Brussels City Centre is seeking a motivated Shift Leader to join our Front Office team. You will lead the reception during shifts, ensuring smooth daily operations while maintaining a warm, guest-focused atmosphere.

The ideal candidate has proven reception experience, ideally with shift leadership or supervisory exposure, and fluent French and English. Strong communication, reliability, and a hands-on leadership style are essential to thrive in this team.

Qualifications

• Proven experience as a receptionist (mandatory).
• Experience as a Shift Leader or Supervisor is a strong plus.
• Ability to manage the team on shift and the shift efficiently.
• Fluency in French and English (additional languages are an asset).
• Strong communication and interpersonal skills.
• High sense of responsibility, integrity, and reliability.
• Hands-on, flexible, and approachable leadership style.
• Attention to detail and strong problem-solving skills.

Responsabilités

• Amaze guests with excellent service and by going the extra mile.
• Handling reception tasks: answering emails, checking invoices, and performing check-in/check-out tasks.
• Provide proactive guest service at the front desk.
• Work flexible schedules to cover shifts.
• Supervise the team and ensure smooth shift operations.

Connaissances

Reception experience

Shift Leader experience

Team management

French fluency

English fluency

Communication

Leadership

Attention to detail

Problem solving

Description du poste

About Thon Hotels

• Engaged for the long term. We offer more than a job; we offer a place where you can feel at home, grow, and build a career.

• We brighten your day. Because when you feel supported at work, it shows, in every guest experience.

• Innovative. We constantly improve and invest in our hotels.

• Financially solid. An international company you can rely on.

• Green.We matter to contribute to a more sustainable society for future generations being locally and internationally certified with green labels.

We are looking for a motivated and service‑oriented Shift Leader to join our Front Office team at Thon Hotel Brussels City Centre.

The ideal candidate is a true team player with strong integrity and honesty, capable of leading, motivating, and supporting the reception team during shifts while ensuring smooth daily operations. You have a genuine, down‑to‑earth, and warm welcoming attitude towards guests and consistently strive to create a positive and memorable experience.

Why join us?

• Family mindset. At Thon Hotels you are not a number, but an individual with your own skills, talents, and passion.

• Diversity. Our guests and your future colleagues come from all over the world.

• Flat hierarchy. No useless bureaucracy & corporate mentality.

• Autonomy. You are the actor of your career by doing the extra step without fear.

Do?

You are highly guest‑focused, proactive, and solution‑driven, able to remain calm and professional in busy or challenging situations.

• Amaze. Amaze guests with excellent service and by going the extra mile.

• Office. Answering e-mails, checking invoices and performing the check-in and checkout tasks are your second nature.

• Service. You constantly look out for our guests at the reception.

• Flexible. You love working flexible schedules.

• Supervise. You encourage your team and are responsible for the smooth running of your shift.

Our perfect match?

• Proven experience as a receptionist (mandatory); experience as a Shift Leader or Supervisor is a strong plus.

• Ability to manage the team on shift and the shift efficiently.

• Fluency in French and English (additional languages are an asset).

• Strong communication and interpersonal skills.

• High sense of responsibility, integrity, and reliability

• Hands‑on, flexible, and approachable leadership style

• Attention to detail and strong problem‑solving skills

Receive

Motivational remuneration packageincluding:

• Flexible extra-legal benefits. Pick and choose between an attendance bonus, extra days off or a cafeteria plan.

• Contribution to public transportation costs. And yes, we contribute for 100%.

• Non-recurrent benefitslinked to results (CCT90). A nice little extra.

• Hospitalization insurance. And yes, also for the people you love who live at the same address.

• Seniority days.Extra days off according to your seniority and age.

• Lunch voucher. We provide a lunch voucher for every workday.

• Personal development. You can choose trainings through our catalogue.

• Celebrate. We encourage to celebrate successes with your team at staff events.

• Family event. You will be invited to a family event where you and relatives are honoured.

• Fun. Excellent working atmosphere with the nicest colleagues.