Shift Leader

Thon Hotels Brussels & Rotterdam; Brussel; Sur place; EUR 30 000 - 38 000; Plein temps

Avantages offerts par ce poste

Flexible extra-legal benefits

Public transportation contribution

Hospitalization insurance

Seniority days

Lunch voucher

Personal development

Staff events

Family event

Positive/pleasant work environment

Résumé du poste

Thon Hotels Brussels & Rotterdam is seeking a motivated Shift Leader to join the Front Office team at Thon Hotel Brussels City Centre. You will supervise reception operations, lead a small team, and ensure smooth daily duties.

The ideal candidate has proven receptionist experience, leadership skills, and fluency in French and English, with a customer‑focused and warm attitude. The role is on-site in Brussels with a competitive remuneration package.

Qualifications

• Proven experience as receptionist (mandatory).
• Experience as Shift Leader or Supervisor is a strong plus.
• Fluency in French and English (additional languages are an asset).

Responsabilités

• Greet guests and manage check-in/check-out processes.
• Answer emails, check invoices, and support front desk tasks.
• Lead and supervise the reception team during shifts.

Connaissances

Team leadership

Customer service

Communication

Problem-solving

Attention to detail

French fluency

English fluency

Description du poste

• Engaged for the long term. We offer more than a job; we offer a place where you can feel at home, grow, and build a career.
• We brighten your day. Because when you feel supported at work, it shows, in every guest experience.
• Innovative. We constantly improve and invest in our hotels.
• Financially solid. An international company you can rely on.
• Green. We matter to contribute to a more sustainable society for future generations being locally and internationally certified with green labels.

We are looking for a motivated and service‑oriented Shift Leader to join our Front Office team at Thon Hotel Brussels City Centre.

• Family mindset. At Thon Hotels you are not a number, but an individual with your own skills, talents, and passion.
• Diversity. Our guests and your future colleagues come from all over the world.
• Flat hierarchy. No useless bureaucracy & corporate mentality.
• Autonomy. You are the actor of your career by doing the extra step without fear.

Do ?

You are highly guest‑focused, proactive, and solution‑driven, able to remain calm and professional in busy or challenging situations.

• Amaze. Amaze guests with excellent service and by going the extra mile.
• Office. Answering e-mails, checking invoices and performing the check-in and checkout tasks are your second nature.
• Service. You constantly look out for our guests at the reception.
• Supervise. You encourage your team and are responsible for the smooth running of your shift.

Our perfect match ?

The ideal candidate is a true team player with strong integrity and honesty, capable of leading, motivating, and supporting the reception team during shifts while ensuring smooth daily operations. You have a genuine, down‑to‑earth, and warm welcoming attitude towards guests and consistently strive to create a positive and memorable experience.

• Proven experience as a receptionist (mandatory); experience as a Shift Leader or Supervisor is a strong plus.
• Ability to manage the team on shift and the shift efficiently.
• Fluency in French and English (additional languages are an asset).
• Strong communication and interpersonal skills.
• High sense of responsibility, integrity, and reliability
• Hands‑on, flexible, and approachable leadership style
• Attention to detail and strong problem‑solving skills

Receive

Motivational remuneration package including:

• Flexible extra-legal benefits. Pick and choose between an attendance bonus, extra days off or a cafeteria plan.
• Contribution to public transportation costs. And yes, we contribute for 100%.
• Non-recurrent benefits linked to results (CCT90). A nice little extra.
• Hospitalization insurance. And yes, also for the people you love who live at the same address.
• Seniority days. Extra days off according to your seniority and age.
• Lunch voucher. We provide a lunch voucher for every workday.
• Personal development. You can choose trainings through our catalogue.
• Celebrate. We encourage to celebrate successes with your team at staff events.
• Family event. You will be invited to a family event where you and relatives are honoured.
• Fun. Excellent working atmosphere with the nicest colleagues.