Front Office Agent

The Standard Hotel; Brussel; Sur place; EUR 26 000 - 38 000; Plein temps

Résumé du poste

The Standard, Brussels is seeking a Front Office Agent to join our vibrant front desk team, delivering warm, personalized service from pre-arrival to post-departure.

You will assist guests with queries and requests, manage high-volume interactions with a positive, professional attitude, and coordinate with other hotel departments to ensure a memorable stay.

Fluency in English is essential; French and/or Dutch are highly valued. Prior experience with Opera or Opera Cloud PMS is beneficial.

Qualifications

• Minimum 1+ year experience as Front Office Agent in a lifestyle hotel or large city center hotel.
• Excellent guest service and relationship-building skills.
• Fluency in English; French and/or Dutch preferred.

Responsabilités

• Provide hospitality from pre-arrival to post-departure with seamless arrivals and departures.
• Assist guests with queries and unexpressed wishes to exceed expectations.
• Manage guest interactions and administrative tasks in a high-energy environment.
• Be the go-to source for hotel services and local Brussels information.

Connaissances

Front Office Experience

Multilingual

Outils

Opera / Opera Cloud PMS

Description du poste

Open since May 2025, The Standard, Brussels is the third property of the hotel brand in Europe.

Located in the city’s northern district, The Standard, Brussels brings to Belgium the brand’s philosophy, focused on design, culture and animation.

With 180 rooms (and 20 residences), this contemporary and brand new project offers many spaces designed to accommodate the emblematic day and night life of The Standard. A greenhouse on the ground floor invites guests and locals to discover the lobby lounge, restaurant and terrace. Upstairs, The Rooftop houses its own restaurant, bar and garden—a place that is set to become a must-see destination in the neighborhood. Throughout the building, additional public and private spaces are planned to host various events.

The Standard, Brussels welcomes a new generation of creative and dynamic customers, in perfect harmony with the spirit of the brand. In Brussels, the characteristic mix of The Standard—a hospitality that is at once playful, sophisticated and unexpected—will find its roots and resonance in the local culture.

The simple promise of The Standard is precisely that it has nothing standard.

Founded in 1999, the brand aims to push aesthetic boundaries and shake up conventions, while paying close attention to every detail, by getting involved in local communities, by offering a welcoming and inclusive environment for our teams and, of course, by guaranteeing our customers a simply unforgettable experience.

We are defined by our richness of personality, diversity of background and lifestyle and are now looking for a Front Office Agent who will embody our 'Anything but Standard' ethos.

Your Role

As a Front Office Agent for The Standard, Brussels, you'll join an extraordinary front office team dedicated to engaging with our guests from pre-arrival through to post-departure. Your mission: provide an unparalleled level of hospitality, from seamless arrivals and departures to extensive reception services. You'll assist guests with their queries and unexpressed wishes, creating an environment that delights, excites, and surprises them. In other words, you'll be a superstar, ensuring that their experience at The Standard, Brussels is anything but standard!

You’ll be the go-to person for information about hotel services and the vibrant city of Brussels. So, being enthusiastic, upbeat, and friendly is a must! With this in mind you'll need to be confident, handle pressure well, thrive in a high-energy environment, and manage both detailed administrative tasks and guest interactions with ease.

This is not a ‘Standard’ Front Office Agent role so you will need to have serious stamina and passion, be highly social, upbeat, and friendly; confident and handle pressure well; thrive in a high-volume, high-energy environment and able to work equally well both independently and as part of a wider senior management team.

Do you have what it takes to be our Front Office Manager at The Standard, Brussels....

A minimum of 1+ years’ experience as Front Office Agent, gained within a similar Lifestyle Hotel or large city centre Hotel is preferred for this role. Although prior experience in a similar role is useful, we welcome all at The Standard. You should have an uncompromised and natural flair for service, building genuine relationships with guests that enable us to not only pre-empt needs but foresee desires… yes, even the ones they didn’t know they had!

In addition to this you may also have…

• Proven background in a customer-facing role, ideally in a 'lifestyle' or boutique hotel or similar hospitality venue.
• Flexibility with working hours, including shifts, evenings, nights, and weekends.
• Exceptional administrative and organizational skills with great attention to detail.
• Experience with Opera / Opera Cloud PMS is beneficial however full training will be given.
• Fluency in French and/or Dutch in addition to English is preferred for this role
• Highly social, motivated, and proactive; professionalism and positivity in all interactions.
• Ability to multi-task and thrive in a high-volume, high-energy environment.

All applicants must be eligible to live and work in the European Union. Documented evidence of eligibility will be required from candidates prior to commencing employment.