ServiceNow Functional/Business Analyst

Technology & Risk Recruitment; Brussel; Hybrid; EUR 55,000 - 75,000; Full time

Job summary

Technology & Risk Recruitment is seeking a ServiceNow Functional Analyst to support a hybrid ServiceNow landscape covering ITSM, ITAM, ITOM, CMDB, SecOps, and IRM/GRC. You will lead requirements gathering, process design, backlog refinement, UAT coordination, and adoption support to deliver measurable value and governance-aligned solutions.

The role requires Dutch and English language proficiency and a proactive approach to stakeholder engagement in a modern enterprise environment.

Qualifications

• Lead requirements gathering and process design for ServiceNow implementations.
• Coordinate UAT and backlog refinement ensuring governance and best practices.
• Provide adoption support and measurable value across ITSM, ITAM, ITOM, and CMDB domains.

Responsibilities

• Collaborate with stakeholders to capture needs and translate into solutions.
• Ensure alignment with governance and IT security standards.
• Deliver effective change management and user training.

Skills

ServiceNow

ITSM

ITAM (SAM/HAM)

ITOM

CMDB

SecOps

IRM/GRC

Dutch

English

Job description

TRR are looking for a ServiceNow Functional Analyst (Dutch & English required) to support an enterprise ServiceNow landscape covering ITSM, ITAM (SAM/HAM), ITOM, CMDB, SecOps, and IRM/GRC, in a hybrid working model.

You will lead requirements gathering, process design, backlog refinement, UAT coordination, and adoption support, ensuring solutions deliver measurable value and are aligned with governance and best practices.