ServiceNow Business Analyst for Banking Transformation

Adjugo; Brussel Hoofdstad; Hybride; EUR 65 000 - 90 000; Plein temps

Résumé du poste

BNP Paribas Fortis is seeking a Business Analyst for the Service Now squad within the Customer Servicing and Efficiency tribe. You will identify and challenge business needs, translate them into Service Now requirements, and document end-to-end processes and data models.

The role covers collaboration with stakeholders, functional analysis, and supporting testing, onboarding and change management to maximise delivery quality.

Qualifications

• 6+ years BA experience.
• Functional analysis knowledge.
• Conceptual modelling experience.
• Aris modelling experience.
• Strong understanding of workflow processes.

Responsabilités

• Identify and challenge business and client needs.
• Assess tool fit feasibility and define requirements.
• Document end-to-end processes and data models.
• Participate in functional analysis to enable autonomous development.
• Support end-to-end testing, onboarding and change management.

Connaissances

Business analysis

Stakeholder management

Process modelling

Data-flow analysis

UML modelling

Aris modelling

Requirements engineering

Agile / SCRUM

Formation

Master degree or equivalent by experience

Outils

Aris

UML

Description du poste

BNP Paribas Fortis is seeking a Business Analyst for the Service Now squad within the Customer Servicing and Efficiency tribe. You will identify and challenge business needs, translate them into Service Now requirements, and document end-to-end processes and data models.

The role covers collaboration with stakeholders, functional analysis, and supporting testing, onboarding and change management to maximise delivery quality.